Their service is excellent, their staff communicated with me effectively during my mortgage application and they were very professional.
Ellena
West Brom Building Society
20 hours ago
It’s great to hear that your recent mortgage application was dealt with so efficiently and professionally. We appreciate your feedback. Thanks – Ellena.
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CM
Christine Millward
Feefo Verified
2 days ago
What Christine Millward said about West Brom Building Society:
Impressed with the service
Good service as always
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Trusted Customer
Feefo Verified
2 days ago
Sorted, no fuss!
I phoned to check on a security worry on my account and was met with reassurance and was given an explanation as to why the change had occurred!
Thank you!
Gemma L
West Brom Building Society
1 day ago
We're really pleased we could put your mind at ease and explain everything clearly. Thanks for taking the time to share your feedback. - Gemma L
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Trusted Customer
Feefo Verified
2 days ago
Great local building society
Always so helpful and friendly I have been with them for 60 years would not go anywhere else
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IR
Ian Richard
Feefo Verified
GBR
2 days ago
What Ian Richard said about West Brom Building Society:
All went smoothly no issues.
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Trusted Customer
Feefo Verified
3 days ago
Customer friendly very helpful staff and easy to deal with
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Trusted Customer
Feefo Verified
3 days ago
Good service
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YR
Yvonne Round
Feefo Verified
GBR
3 days ago
What Yvonne Round said about West Brom Building Society:
Great customer service
Always like to be served at a counter by a pleasant member of staff as opposed to using banking machines - personal service is always best
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Trusted Customer
Feefo Verified
3 days ago
Prompt and efficient service
We have been with West Bromwich Building Society for over 40 years, always had excellent service, staff are very friendly and helpful.
Ellena
West Brom Building Society
1 day ago
It’s wonderful to hear you always receive excellent service from our friendly and helpful staff. Your loyalty over the years means such a lot to us. Thanks – Ellena.
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CW
Christopher Warne
Feefo Verified
GBR
3 days ago
What Christopher Warne said about West Brom Building Society:
Excellent service
I phoned about a problem with a savings account that I had recently taken out, spoke to RAF who was most helpful and patient with me.
He sorted the problem and I was pleased and relieved withe...
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Gemma L
West Brom Building Society
1 day ago
Hi Christopher. Thanks for your lovely feedback. We're delighted to hear that Raf was able to resolve the issue with your savings account and provide such helpful and patient service. We'll be sure to pass on your kind comments. - Gemma L
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.