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West Brom Building Society Reviews

https://www.westbrom.co.uk/
Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

5,176

788

120

75

99

6,258

ratings over the past year

Displaying all 6,258 reviews
Trusted Customer
4 hours ago
Date of purchase: 16/07/2025
Excellent
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Trusted Customer
7 hours ago
Date of purchase: 08/07/2025
Great Customer services!
Really good customer services - But am a little disappointed with the issues I have had trying to manage a transfer from my account to another provider - Not sure who is at fault!
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Trusted Customer
7 hours ago
Date of purchase: 15/07/2025
Great customer service
I was able to get an appointment quickly to set up a fixed rate bond. Far better than a lot of banks. When I arrived for the appointment I was offered a coffee. This was most welcome. My wife...

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Trusted Customer
9 hours ago
Date of purchase: 17/07/2025
Would reccomend
A lovely pleasant and helpful lady. Sorted us out with exactly what we wanted. Nice environment in the office.
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Trusted Customer
21 hours ago
Date of purchase: 17/07/2025
Very kind customer service
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Trusted Customer
22 hours ago
Date of purchase: 07/07/2025
Achieved new account with helpful advice
Counter staff very polite nd helpful
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Trusted Customer
23 hours ago
Date of purchase: 17/07/2025
Very nice people as a building society it’s a pity when requested for money they gave me approx six bags they said they had no more to offer this seems very poor.
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PH
Paul Heywood
1 day ago
Date of purchase: 17/07/2025
What Paul Heywood said about West Brom Building Society:
Helpful & pleasant to speak with
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Trusted Customer
1 day ago
Date of purchase: 17/07/2025
Need to complete his training first before he gets on a counter
It wasn’t the best a new person on the counter every question I asked he went and asked his colleague wasting a lot of time
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Trusted Customer
1 day ago
Date of purchase: 17/07/2025
Wonderful Staff - Shame About The Music!
When I first applied for my new account, I was asked to 'phone because some of the information I had supplied apparently didn't match that held on your records. Evidently I had given the house name...

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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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0345 241 3785
Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.