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Congratulations to our Trusted Service Award winners of 2023  

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<h2>Delivering outstanding service your customers can rely on&nbsp;</h2>Only brands that met our criteria of excellence achieved Trusted Service recognition for 2023. Just those brands whose customers highly rated their experience made the grade.&nbsp;Feefo’s Trusted Service Awards are recognised symbols of quality, which help customers click with confidence. So, every 2023 winner can now demonstrate its dedication to outstanding service by displaying its award on its website, across social media, and on marketing campaigns.&nbsp;

<h2>Congratulations to our new Exceptional Service winners&nbsp;</h2>Recognising companies that went above and beyond…&nbsp;For 2023, we expanded the Trusted Service Awards to include our new and exclusive Exceptional Service categories.In addition to their Trusted Service Awards, 32 businesses won an Exceptional Service badge to acknowledge their consistent service performance, customer interaction, and engagement.<h2>The 2023 winners are</h2><ul><li>Alpine Travel</li><li>Arnolds Keys</li><li>Buicks</li><li>Bureau Limited</li><li>Chantira Travel Ltd</li><li>Charles Trent Ltd</li><li>Church and Hawes</li><li>D C Leake</li><li>DF Capital</li><li>Forbes Rentals</li><li>Fox & Sons</li><li>Gascoigne Halman</li><li>Giltedge</li><li>Hays Travel Ltd</li><li>Hilton Smythe</li><li>Le Boat CH DE</li><li>Le Boat DE</li><li>Lime Solicitors</li><li>Mariner Finance</li><li>Marketplace Ltd</li><li>Millbrook Cottages</li><li>Mortgage</li><li>Mortgage Advice</li><li>Parking Professionals Ltd</li><li>Pia Bijoux</li><li>Pitchup - Netherlands</li><li>Planning Group</li><li>Pure Vans</li><li>QD Stores</li><li>RouteTrip USA</li><li>Scarlett Jewellery</li><li>Stewart Travel</li><li>The Appeal Guru</li><li>The Finance</li><li>The OpinionPanel Community</li></ul>

Check your winner’s email. There’ll be a link in there. If you can’t find it or are unsure if you’ve won or not, just get in touch with your Feefo contact.  

How do I access my 2023 winner’s pack? 

For our Trusted Service 2024 award, a business must have collected at least 50 reviews between January 1 2023, and December 31 2023, and achieved a Feefo service rating of between 4.0 and 4.4.  

To achieve our coveted Gold Trusted Service 2024 award, a business must have collected at least 50 reviews between January 1st 2023, and December 31st 2023, and achieved a Feefo service rating of at least 4.5. 

To earn a Platinum Trusted Service 2024 award, businesses must have won a Gold Trusted Service for the past three consecutive years.  

Further details around award criteria will be published later in 2023.

How do I win a Trusted Service Award? 

We will continue to recognise brands that go above and beyond with a Trusted, Gold, or Platinum award in 2024. It doesn’t stop there, though.  

In addition to our Trusted Service Awards, we will reward a select few outstanding businesses that have striven to achieve exceptional customer service with four Exceptional Service badges in the following categories: 
Exceptional Service – Small Business (up to 50 employees) 
Exceptional Service – SME (51 - 250 employees) 
Exceptional Service – Enterprise (over 250 employees) 
Exceptional Service - Sustained Progress 

Across these four categories, we will be awarding one winner for each sector below: 
travel, 
retail (brick and mortar), 
retail (e-commerce), 
hospitality and leisure, 
business and professional services, 
finance and insurance, 
automotive, 
property. 
 
In total, there will be eight winners for each new Exceptional Service category. 

 

What are the categories for the 2024 awards? 

We will award one winner per industry for each additional category (small business, SME, or enterprise). To be in the running, you’ll need to meet the following criteria:  
you’ve met the criteria to win a Trusted Service Award in 2024,  
you’ve achieved the highest average review score in your industry and category,  
you’ve achieved the highest review reply rate* in your industry and category, 
you’ve achieved the highest review response rate* in your industry and category. 
 
*Definitions below:​ 
review reply rate – reviews you have responded to via the Feefo platform​. 
Review response rate – the percentage of review requests sent to review received. 

How can my business qualify to win an additional award for exceptional service? 

While we applaud your valuable efforts to communicate directly with your customers, unfortunately, we can’t take this activity into consideration when measuring activity for Trusted Service Award winners. To help ensure complete fairness and transparency for all winners, we’ll only be measuring customer engagement via the Feefo platform as a part of our award criteria. 

Our business often responds directly to customer reviews outside the Feefo platform. Will this activity be taken into account for my Trusted Service Award? 

The Exceptional Service - Sustained Progress category rewards those exceptional businesses that have made consistent improvements to their customer service over the last three years. To qualify, you must have: 
achieved a Trusted, Gold, or Platinum in the current awards cycle,  
demonstrated at least a 0.1-point improvement per year to your average review score over the last three years,  
started on a score of at least 4.0. 

We’ll be awarding one winner per industry for our Sustained Progress category. To be named a winner, you will have needed to: 
achieve the largest review score increase in your industry over the three-year period, 
achieve the highest review reply rate* in your industry and category,  
achieve the highest review response rate* in your industry and category. 

*Definitions below:​  
review reply rate – reviews you have responded to via the Feefo platform​. 
Review response rate – the percentage of review requests sent to review received. 

 

How can my business qualify to win an additional award for Exceptional Service - Sustained Progress? 

Our annual awards shine a light on businesses that demonstrate outstanding service to their customers. Winners are decided based on the ratings they receive from their customers. 

What are Feefo’s Trusted Service Awards? 

We will announce the Trusted Service Award winners in early 2024. 

When are the winners announced? 

Everywhere and anywhere: you can access your winners pack via the link in your winners notification email. 

To change the name on the certificate, simply type your business name into the PDF file.  

Display the badge prominently on your website, email signature, social media and across your marketing campaigns.  

We strongly encourage businesses to proudly display their award badge and certificate wherever customers are likely to see it, to demonstrate your outstanding customer service. 

Where can I use the Trusted Service Award badge and certificate? 

Your winner’s email gives you access to your Trusted Service assets, which you can use across social media channels with the hashtag #FeefoTrusted. We recommend thanking your customers for leaving their valuable reviews. For example, We’ve won the @Feefo_Official Trusted Service award 2023! Thanks to all our customers for sharing their ratings and reviews! #FeefoTrusted. 