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West Brom Building Society Reviews

https://www.westbrom.co.uk/
Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

5,123

784

121

71

96

6,195

ratings over the past year

Displaying all 6,438 reviews
Trusted Customer
1 hour ago
Date of purchase: 31/07/2025
Face to Face
Always the best face to face service at the West Brom
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MW
Marie Welch
1 hour ago
Date of purchase: 31/07/2025
What Marie Welch said about West Brom Building Society:
A good start to the day
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Trusted Customer
1 hour ago
Date of purchase: 31/07/2025
Great service
The lady I spoke to was very professional. She could answer all my questions and I was happy with the way my enquiry was dealt with.
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Trusted Customer
3 hours ago
Date of purchase: 31/07/2025
Good service
Very good and helpful.
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JW
John Whitehouse
Kingswinford
3 hours ago
Date of purchase: 31/07/2025
What John Whitehouse said about West Brom Building Society:
Polite helpful staff served with a smile.
I recently had to withdraw some money via a bank transfer, but I hadn’t got the correct bank card with me, but I was sorted with the advice given, and withdrawal was made with a cheque
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GR
Gary Riley
3 hours ago
Date of purchase: 31/07/2025
What Gary Riley said about West Brom Building Society:
VERY HELPFUL AND FRIENDLY
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JC
Judith Clifford
Redditch
3 hours ago
Date of purchase: 31/07/2025
What Judith Clifford said about West Brom Building Society:
Call us 'old fashioned', but you can't beat face to face service !! Teresa has helped us many times over the years, always knowledgable and really good at her job. Always a smile and a friendly face....

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DP
Dorothy Peplow
Stourbridge
3 hours ago
Date of purchase: 31/07/2025
What Dorothy Peplow said about West Brom Building Society:
Fast and easy
Fast and easy the counter was accessible and the assistant made sure I was not being scammed
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Trusted Customer
3 hours ago
Date of purchase: 25/07/2025
New Saver account application
Very helpful customer care staff to guide through application process. It took 5 attempts to set up this account on line, requiring the assistance on separate occasions of four West Bromwich customer...

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PM
Parviz Mansoor
London
4 hours ago
Date of purchase: 31/07/2025
What Parviz Mansoor said about West Brom Building Society:
AK explained well what I needed to know
Good
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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0345 241 3785
Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.