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West Brom Building Society Reviews

https://www.westbrom.co.uk/
Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

4,799

732

112

69

96

5,808

ratings over the past year

Displaying all 5,809 reviews
Trusted Customer
3 hours ago
Date of purchase: 11/06/2025
Staff was polite and helpful
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Trusted Customer
3 hours ago
Date of purchase: 09/06/2025
Excellent customer service
Gave information I was looking for and made necessary changes to my account, the staff member knew which product to offer and made arrangements to contact me next year to discuss interest rates etc
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Trusted Customer
4 hours ago
Date of purchase: 11/06/2025
Through and efficient
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RC
Richard Cruyer
Enville DY7 5JR
5 hours ago
Date of purchase: 07/06/2025
What Richard Cruyer said about West Brom Building Society:
Staff were extremely helpful in every way
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Trusted Customer
6 hours ago
Date of purchase: 11/06/2025
Spoke very politely person sitting with her kept interjecting. Blackheath branch neither of them were rude Stated I had to go to bank to get cheque or get them to do bank transfer. I had banking app...

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Grace
West Brom Building Society
3 hours ago
I'm sorry you were made to feel this way and your experience wasn't up to our usual high standard. I'm going to ask a colleague to contact you to discuss your feedback further. Thanks -Grace.
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Trusted Customer
15 hours ago
Date of purchase: 11/06/2025
Very good very helpful staff
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Trusted Customer
15 hours ago
Date of purchase: 03/06/2025
Pleasant Staff,no problems
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IJ
Ian Jones
Tipton
15 hours ago
Date of purchase: 11/06/2025
What Ian Jones said about West Brom Building Society:
Excellent service
My service with Charlie at Westbrom building society was brilliant, she was very helpful & a pleasure to speak too, I can't thank her enough, hope I spelt her name right & thank u for you help, Ian...

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Trusted Customer
16 hours ago
Date of purchase: 11/06/2025
Got what I needed
practical and it worked. Thank you
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Trusted Customer
18 hours ago
Date of purchase: 11/06/2025
Excellent
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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0345 241 3785
Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.