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West Brom Building Society Reviews

https://www.westbrom.co.uk/
Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

5,131

775

119

68

101

6,194

ratings over the past year

Displaying all 6,587 reviews
Trusted Customer
2 hours ago
Date of purchase: 07/08/2025
Great
Very friendly, professional and efficient service.
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Trusted Customer
1 day ago
Date of purchase: 07/08/2025
Very good
Good
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HS
Helen Swann
Oswestry
1 day ago
Date of purchase: 04/08/2025
What Helen Swann said about West Brom Building Society:
Friendly,helpful and insightful into money issues affecting customers.
All staff always pleasant and helpful. Most of them know that we are regular customers and give honest advice about interest rates etc. They also seem to be up to date with current trends with...

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Trusted Customer
1 day ago
Date of purchase: 07/08/2025
Very good. Welcoming smile - staff in Redditch branch always professional, helpful and informative
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Trusted Customer
1 day ago
Date of purchase: 07/08/2025
Query on account I had forgotten about
Always very polite and efficient. I Have found everybody i have spoken to so obliging. They ho out if their way to provide reassurance and information.
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Trusted Customer
1 day ago
Date of purchase: 07/08/2025
Although it took a while to get through to the right department once there Nathan was very helpful and professional and took time to answer all my queries.
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Laura Bennett
Sutton coldfield
1 day ago
Date of purchase: 07/08/2025
What Laura Bennett said about West Brom Building Society:
Friendly & polite staff.
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TM
Thomas Morris
Coventry
1 day ago
Date of purchase: 07/08/2025
What Thomas Morris said about West Brom Building Society:
Helpful and patient service
As an elderly member I appreciated the helpful and patient of the member of staff.
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Trusted Customer
1 day ago
Date of purchase: 07/08/2025
Confident unrushed and clearly explained what and when actions would happen
Friendly, helpful, concisely explaining procedures and details. Good anticipation of what else I might find helpful if I chose to make use of the on line system.
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Trusted Customer
1 day ago
Date of purchase: 07/08/2025
Sonia was really friendly and helpful
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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0345 241 3785
Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.