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West Brom Building Society Reviews

https://www.westbrom.co.uk/
Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

4,809

733

113

70

97

5,822

ratings over the past year

Displaying all 5,822 reviews
Trusted Customer
2 days ago
Date of purchase: 12/06/2025
Very efficient service
Excellent, very friendly and efficient.
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AT
Antony Talburt
2 days ago
Date of purchase: 04/06/2025
What Antony Talburt said about West Brom Building Society:
Combining my two accounts
It was very efficient.
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Trusted Customer
2 days ago
Date of purchase: 12/06/2025
Pleasant young lady with knowledgeable quick service
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Trusted Customer
2 days ago
Date of purchase: 11/06/2025
Staff was polite and helpful
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Trusted Customer
2 days ago
Date of purchase: 09/06/2025
Excellent customer service
Gave information I was looking for and made necessary changes to my account, the staff member knew which product to offer and made arrangements to contact me next year to discuss interest rates etc
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Trusted Customer
2 days ago
Date of purchase: 11/06/2025
Through and efficient
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RC
Richard Cruyer
Enville DY7 5JR
2 days ago
Date of purchase: 07/06/2025
What Richard Cruyer said about West Brom Building Society:
Staff were extremely helpful in every way
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Trusted Customer
2 days ago
Date of purchase: 11/06/2025
Spoke very politely person sitting with her kept interjecting. Blackheath branch neither of them were rude Stated I had to go to bank to get cheque or get them to do bank transfer. I had banking app...

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Grace
West Brom Building Society
2 days ago
I'm sorry you were made to feel this way and your experience wasn't up to our usual high standard. I'm going to ask a colleague to contact you to discuss your feedback further. Thanks -Grace.
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Trusted Customer
2 days ago
Date of purchase: 11/06/2025
Very good very helpful staff
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Trusted Customer
3 days ago
Date of purchase: 03/06/2025
Pleasant Staff,no problems
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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0345 241 3785
Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.