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West Brom Building Society Reviews

https://www.westbrom.co.uk/

Rated

Exceptional

Service

4.7

4,885

745

114

5,916

ratings over the past year

Displaying all 5,918 reviews

Trusted Customer

2 days ago

Date of purchase: 17/06/2025

Fabulous building society very pleasing

Excellent service. Very friendly and professional and also gave me some good advice. Served me quickly and helpfully.

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Trusted Customer

2 days ago

Date of purchase: 17/06/2025

Quick and easy, friendly efficient staff

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Trusted Customer

2 days ago

Date of purchase: 17/06/2025

Excellent staff

Excellent courteous service. Both Customer services by telephone and branch staff very helpful and friendly.

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Trusted Customer

2 days ago

Date of purchase: 17/06/2025

Service

Great good old none complicated service.

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Trusted Customer

2 days ago

Date of purchase: 17/06/2025

Excellent service

Charlie was very efficient, courteous and helpful and she provided me with the information which I required.

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Trusted Customer

2 days ago

Date of purchase: 17/06/2025

Polite and very good

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Trusted Customer

2 days ago

Date of purchase: 17/06/2025

What out for the 6% account

They offer 6% but you never get it all to do with AER

Grace

West Brom Building Society

2 days ago

Thanks for your feedback and I'm sorry you feel this way. I understand that a colleague has looked into this for you. -Grace.

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Trusted Customer

2 days ago

Date of purchase: 17/06/2025

Lovely professional staff

What a pleasure it is to speak to such pleasant & professional people. The staff are always so helpful & efficient

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Jackie

2 days ago

Date of purchase: 10/06/2025

What Jackie said about West Brom Building Society:

A Mortgage Review

The service I received was helpful West Brom showed a clear understanding of their customers needs. I felt comfortable with their approach and professionalism and believe they are accurate and...

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Grace

West Brom Building Society

2 days ago

Hi Jacqueline. Thanks for your kind words about the service you received. It's great to hear that you felt comfortable with our approach and professionalism. I'll be sure to share your comments with the colleague involved. -Grace.

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Trusted Customer

2 days ago

Date of purchase: 17/06/2025

Efficient and Effective

Everything appeared to work very well. The member of staff who I spoke to appeared to understand what I needed to do and made it happen, quickly and efficiently

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About West Brom Building Society

At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.

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0345 241 3785

Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom