Luxury Gold Reviews

Thank you for sharing constructive feedback about your time in the Canadian Rockies, as this first-hand insight is very important to us. To begin, we're sincerely disheartened to read that your overall experience was anything short of exceptional and we're consequently giving your comments very close attention. As you know from previous experience, our Travelling Concierges and Coach Drivers are knowledgeable, experienced, and trained to meet the highest standard of professionalism. We're therefore surprised to learn of your concerns and have consequently notified our Operations team to investigate and address these concerns directly with the mentioned persons, thus ensuring a better experience going forward. Regarding an e-mail list, please know that your concerns have been well-received and have been passed on so that this matter can be reviewed further. With that said, we remain hopeful that your escorted journey in Rockies was otherwise uplifting and inspired the creation of many endearing memories.

Luxury Gold takes care of every detail to ensure your guided holiday is perfectly planned, personalized, and truly unforgettable. We're therefore surprised to learn that your overall experience was anything short of exceptional and can confirm that your comments are being given very close attention. Journeying from one exciting destination to the next will sometimes require more time than anyone would like; it's for this reason that we use customized coaches with forty seats, reduced from industry-standard fifty-three, thus giving our guests extra leg room and comfort. We're nevertheless disheartened to read of your concerns about the pace of this itinerary and we've consequently shared them with our Product Development team for review and to make enhancements where appropriate. Regarding the nightly accommodations, we sincerely regret to know that you felt some of the hotels didn't meet the high standards we're recognized for and we'd like to apologize for any discomfort caused as a result. Please know that our Quality Control team will also be investigating this feedback in that regard to make certain that our partners continue to maintain the same standards we set for ourselves. With that said, we remain hopeful that your journey through the Canadian Rockies was otherwise particularly uplifting and for the chance to restore your full trust in Luxury Gold.

It was great to read about the overall excellent time you had on the Ultimate Italy guided holiday, as this first-hand insight is very important to us. Please know that we sincerely regret to learn that you felt some of the nightly accommodations, namely the Villa Le Maschere, didn't meet the high standards we're recognized for. We'd like to apologize for any discomfort caused as a result and can confirm that your concerns have been forwarded to our Quality Control team for investigation to ensure a better experience going forward. We greatly appreciate this constructive feedback, as well as your suggestions regarding the amount of time spent in Perugia and Cinque Terre, and are giving your comments much attention. With that said, we're pleased that your journey through Italy was otherwise exceptionally uplifting and we hope it left you with many endearing memories.