Luxury Gold Reviews

Thank you ever so much for travelling with us and for taking the time to share your lovely reflections on your recent tour. We are truly delighted to hear that the experience provided such a wonderful mix of history, culture, nature, and relaxation just as we hope to deliver on every journey. It’s fantastic to hear your kind words about the Travel Concierge. We’re thrilled to know he brought such insight, personality, and calm professionalism to your trip. His storytelling whether fact or fiction is certainly part of the charm, and we’re so pleased it helped to make the experience all the more enjoyable. A special thank you as well for acknowledging our brilliant Coach Drivers. Navigating those winding, narrow roads is no easy feat, and we’ll be sure to pass along your appreciation for their skill and dedication. From the city tour of Bath to the street art in Belfast and the unforgettable falconry experience at Ashford Castle, it’s clear that you embraced the full spirit of the itinerary and we’re so pleased it delivered memorable moments throughout. That said, we’re sorry to hear that there was an issue with one of the travel arrangements along the way. While we’re grateful to the Travel Concierge for resolving it so smoothly, we do regret that it occurred in the first place and apologise for any worry or inconvenience it may have caused. Thank you once again for sharing your journey with us. We truly hope to welcome you back on another adventure very soon.

Thank you very much for choosing to travel with us, and for taking the time to share your feedback. We’re so pleased to hear that you found the itinerary thoroughly enjoyable and that the Travel Concierge and Coach Driver contributed so positively to your experience with their professionalism, warmth and knowledge of the regions visited. We’re also delighted that the high tea in Zermatt and the quality and location of the hotels enhanced your time with us. That said, we are truly sorry for the disappointment caused regarding the seating class on the Glacier Express. We understand your expectations were set for First-Class travel, and we sincerely apologise that this was not fulfilled on this occasion. Regrettably, our Operations team were unable to secure First-Class tickets for the full group on the required date, despite their best efforts. As a result, Second-Class tickets were arranged to ensure that all guests could still enjoy this iconic journey together. While the difference between First and Second Class is relatively subtle both offering panoramic windows and access to the same spectacular Alpine views we appreciate that seating arrangements and onboard service can influence the overall experience. We're sorry that the quality of the meal did not meet expectations, and that guests were not advised of the change in advance. We understand how this impacted the mood of the group and apologise sincerely for the lack of communication. Your comments are valuable and have been shared with the relevant teams to help improve how we manage expectations and communicate unavoidable changes in future. Once again, thank you for travelling with us and for your thoughtful remarks. We hope to have the opportunity to welcome you back on another journey where we can exceed expectations in every regard.

Thank you very much for travelling with us and for taking the time to share your feedback. We're delighted to hear that you found the service during the tour to be exceptional and that you enjoyed the well-balanced itinerary, comfortable hotels, and the unique access to cultural and historic sites. It’s especially pleasing to know that your Travel Concierge made a positive impression through their organisation, friendliness and support throughout the journey. We do, however, want to sincerely apologise for any confusion or uncertainty experienced in the lead-up to your tour. We completely understand how helpful it would have been to receive more detailed information in advance including the meeting point and time on day one, the group size, the name of your Travel Concierge, and even something as simple as name tags to help guests connect with one another. Your suggestions are both thoughtful and constructive, and we’ve shared them with the relevant teams to help improve the experience for future guests. Thank you once again for your kind comments, as well as your honest feedback. We hope to have the pleasure of welcoming you back on another journey in the future.

Thank you for sharing your feedback on your Ultimate Ireland trip! We're thrilled to hear you enjoyed the accommodations and that Ashford Castle was a highlight. It's fantastic you chose the falconry experience. It sounds like a memorable experience. We appreciate you sharing details about your trip. Thank you again for your review.

Thank you for your feedback. We’re pleased to hear that you found the tour informative and that your Travel Director enhanced the experience with engaging commentary. We’re also glad the luggage handling, transportation, and tours met your expectations. We regret the inconvenience you experienced upon arrival at Glasgow Airport. While our Travel Concierges are committed to supporting guests wherever possible, flight arrangements are typically managed through our central operations, and it should not have fallen to the Travel Concierge to resolve this independently. Your comments have been noted and has been shared with the relevant teams to help prevent similar issues in future.