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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,857

472

147

90

191

2,757

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
7 months ago
Date of purchase: 01/11/2024
Excellent, good price and easy to book
Excellent, simple and fast
Trusted Customer
7 months ago
Date of purchase: 29/10/2024
Good choice of hotels
Good choice of hotels and clear information. Booking is easy and it was good to be able to use rewards.
ML
Mrs. Lister
Leeds
7 months ago
Date of purchase: 01/11/2024
What Mrs. Lister said about Hotels.com UK:
Very straight forward booking
Very clear and easy to follow ,with clear step by step information and after booking follow up e-mails and confirmation.
TP
Terry Potter
7 months ago
Date of purchase: 01/11/2024
What Terry Potter said about Hotels.com UK:
Well organised website and generally easy to navigate and it was easy to make a booking.
AV
Angela Vanstone
7 months ago
Date of purchase: 01/11/2024
What Angela Vanstone said about Hotels.com UK:
Website easy to navigate
Very easy website to navigate. Information of each hotel also easy to understand .
MW
Mark Wilkins
7 months ago
Date of purchase: 01/11/2024
What Mark Wilkins said about Hotels.com UK:
Hotels.com, my default for all booking sites!
Always slick, and easy to negotiate the site.
Trusted Customer
7 months ago
Date of purchase: 01/11/2024
Excellent
The app was easy to navigate and had a great selection of hotels. Easy process to choose the room and then also options for upgrades.
Trusted Customer
7 months ago
Date of purchase: 01/11/2024
Buying process is quick and clear
GG
Gill G
Yorkshire
7 months ago
Date of purchase: 01/11/2024
What Gill G said about Hotels.com UK:
Gilbank
Being able to use teacher or blc pro codes aa they are rarely accepted
EF
Elizabeth Ferguson
Scotland
7 months ago
Date of purchase: 01/11/2024
What Elizabeth Ferguson said about Hotels.com UK:
Very straightforward
I used Tesco club card points. This works well for me. They seem to partner well
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent