Merchant Logo
Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

6,600

1,631

539

275

701

9,746

ratings over the past year

Displaying all 232,157 reviews
KO
Kim Hiang Ong
8 hours ago
What Kim Hiang Ong said about Hotels.com UK:
It was quick and easy to book and the price is reasonable. One drawback was the lack of free parking at the guest house. I hope it is safe and secure to park on the road.
1 product purchased
ES
Esther
8 hours ago
What Esther said about Hotels.com UK:
Gut strukturierte Website, klares Layout, leicht zu navigieren, gute Führung durch die einzelnen Buchungsschritte
1 product purchased
Trusted Customer
9 hours ago
Very easy to use, enter dates and destination to check out what's available.
1 product purchased
SL
Siu Lam
9 hours ago
What Siu Lam said about Hotels.com UK:
I have experienced most disgraceful service. A booking was made and my money was taken when the room wasn't actually available. I have seen evidence that Hotels.com was made aware immediately and d
...
Read all
1 product purchased
Trusted Customer
10 hours ago
Booked a standard room 8 days in advance of my stay, paid extra for fully refundable booking & breakfast, breakfast addition was c. £12-13 (for one person) taking my total to £99, today I went to add
...
Read all
1 product purchased
Trusted Customer
10 hours ago
It is very helpful and book what I need
1 product purchased
Trusted Customer
11 hours ago
The site was well lade out and east to navigate
1 product purchased
PS
Phil Strachan
11 hours ago
What Phil Strachan said about Hotels.com UK:
Straightforward app to obtain right hotels
1 product purchased
Trusted Customer
12 hours ago
Easy to navigate to find hotels and regular user, so three starts for that. Lost two starts on this occasion as when it came to payment, the website repeatedly timed out, which led me to paying twice
...
Read all
1 product purchased
MG
Mark Grant
Upminster
12 hours ago
What Mark Grant said about Hotels.com UK:
The service was easy to use and explained itself very well. Good selection to choose from
1 product purchased
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
Read all
407 St John St, London, Greater London, EC1V4EX, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent