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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,197

319

112

64

131

1,823

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
12 years ago
Date of purchase: 22/04/2013
Hotels.com is excellent, and I really like the reward nights. However I book many rooms for…
Hotels.com is excellent, and I really like the reward nights. However I book many rooms for business, and am disappointed that I am charged "taxes" but it is not listed as VAT (with a VAT reg...

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Trusted Customer
12 years ago
Date of purchase: 22/04/2013
Great hotel selection and a fast, easy booking process. Only took a few seconds to…
Great hotel selection and a fast, easy booking process. Only took a few seconds to book once I had chosen my hotel.
Trusted Customer
12 years ago
Date of purchase: 22/04/2013
Easy to sue and I like the rewards programme
Trusted Customer
12 years ago
Date of purchase: 22/04/2013
nothing comment
Trusted Customer
12 years ago
Date of purchase: 22/04/2013
Excellent Hotel. No problems whatsoever
Trusted Customer
12 years ago
Date of purchase: 22/04/2013
Very smooth.I would feel happier giving this feedback after the holiday when I know if…
Very smooth.I would feel happier giving this feedback after the holiday when I know if everythiong is as smooth as it appears.
Trusted Customer
12 years ago
Date of purchase: 22/04/2013
Web site is slow and does not load well on many occasions (not as good…
Web site is slow and does not load well on many occasions (not as good as other commercial web sites) Please provide VAT receipts for UK customers (otherwisw we may not be allowed to use you for...

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Trusted Customer
12 years ago
Date of purchase: 22/04/2013
Worked well on obile device
Trusted Customer
12 years ago
Date of purchase: 22/04/2013
Quick and easy.
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent