How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

Rated

Excellent

.

Service

4.3

/5

5

4

3

2

1

1,857

472

147

90

191

2,757

ratings over the past year

Displaying all 235,339 reviews

Trusted Customer

7 months ago

Date of purchase: 01/11/2024

Easy to book

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 30/10/2024

App is excellent and prices good

0

See full customer review

CU

Customer

7 months ago

Date of purchase: 30/10/2024

What Customer said about Hotels.com UK:

Easy booking, lots of choices

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 31/10/2024

Ok

Retain my travel details

0

See full customer review

WP

Wendy Parker

7 months ago

Date of purchase: 01/11/2024

What Wendy Parker said about Hotels.com UK:

Quick and easy to use website

Easy to navigate website

0

See full customer review

JS

james stratford

London

7 months ago

Date of purchase: 01/11/2024

What james stratford said about Hotels.com UK:

A night in SF

Booking was simple and quick

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 01/11/2024

Excellent choices

Easy to use website with plenty of choices of hotels and accommodation in city we were looking for

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 01/11/2024

Easy to book

Great easy to use

0

See full customer review

CU

Customer

7 months ago

Date of purchase: 01/11/2024

What Customer said about Hotels.com UK:

Very good ,

0

See full customer review

SP

Susan Papworth

Cumbria

7 months ago

Date of purchase: 01/11/2024

What Susan Papworth said about Hotels.com UK:

Great service

I've used hotels.com on many occasions. Its easy to search one website to get a variety of accomodation.

0

See full customer review

Not received a review invite?

About Hotels.com UK

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

+44 (0) 203 194 5343

407 St John St, London, Greater London, EC1V4EX, United Kingdom