How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

Rated

Excellent

.

Service

4.3

/5

5

4

3

2

1

1,843

466

147

88

190

2,734

ratings over the past year

Displaying all 235,339 reviews

RF

Richard Field

7 months ago

Date of purchase: 01/11/2024

What Richard Field said about Hotels.com UK:

Not the best customer experience

Could not sort out my problem using just the web site so I had to ring customer services to resolve my problem. Was kept waiting over 1 hr when put on hold and decided to hang up. The customer...

Read all

0

See full customer review

CP

Chris Penny

Brighton

7 months ago

Date of purchase: 01/11/2024

What Chris Penny said about Hotels.com UK:

Simplicity itself!

Supremely easy to search and book

0

See full customer review

CC

Colin Clark

7 months ago

Date of purchase: 31/10/2024

What Colin Clark said about Hotels.com UK:

Complaint on your system

I booked a hotel in Bath using my one key rewards. Some 30 minutes later I cancelled because the train travel was ridiculous for one night. I lost my rewards through no fault of my own. How unfair is...

Read all

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 31/10/2024

Fairly simple to use

Fairly simple to use, but bit cumbersome

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 31/10/2024

Frustrating experience

The booking I made seems to have reserved two rooms at the hotel, however, the confirmation email and request to pay for the room from the hotel only includes 1 room, I "booked" on Thursday, but...

Read all

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 31/10/2024

Hotel booking for New York

Easy to use information transparent This is all feed back on booking

0

See full customer review

PM

Peter McDowall

7 months ago

Date of purchase: 31/10/2024

What Peter McDowall said about Hotels.com UK:

Dealt with bookings with real efficiency

Competitive prices excellent booking service

0

See full customer review

PA

Paul

Bridgend

7 months ago

Date of purchase: 30/10/2024

What Paul said about Hotels.com UK:

Highly Recommended

Easy to navigate website with a wide selection of properties for which a good level of information is provided.

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 31/10/2024

Straight forward process

I think all hotels should allow you to cancel up to one day before.

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 31/10/2024

Fantastic price.

Fantastic price, location for what I need. Good choice of hotels.

0

See full customer review

Not received a review invite?

About Hotels.com UK

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

+44 (0) 203 194 5343

407 St John St, London, Greater London, EC1V4EX, United Kingdom