Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
RF
Richard Field
Hotels.com UK Verified
1 year ago
What Richard Field said about Hotels.com UK:
Not the best customer experience
Could not sort out my problem using just the web site so I had to ring customer services to resolve my problem. Was kept waiting over 1 hr when put on hold and decided to hang up.
The customer...
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Chris Penny
Hotels.com UK Verified
Brighton
1 year ago
What Chris Penny said about Hotels.com UK:
Simplicity itself!
Supremely easy to search and book
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Colin Clark
Hotels.com UK Verified
1 year ago
What Colin Clark said about Hotels.com UK:
Complaint on your system
I booked a hotel in Bath using my one key rewards. Some 30 minutes later I cancelled because the train travel was ridiculous for one night. I lost my rewards through no fault of my own. How unfair is...
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Trusted Customer
Hotels.com UK Verified
1 year ago
Fairly simple to use
Fairly simple to use, but bit cumbersome
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Trusted Customer
Hotels.com UK Verified
1 year ago
Frustrating experience
The booking I made seems to have reserved two rooms at the hotel, however, the confirmation email and request to pay for the room from the hotel only includes 1 room, I "booked" on Thursday, but...
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Trusted Customer
Hotels.com UK Verified
1 year ago
Hotel booking for New York
Easy to use information transparent
This is all feed back on booking
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Peter McDowall
Hotels.com UK Verified
1 year ago
What Peter McDowall said about Hotels.com UK:
Dealt with bookings with real efficiency
Competitive prices excellent booking service
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Paul
Hotels.com UK Verified
Bridgend
1 year ago
What Paul said about Hotels.com UK:
Highly Recommended
Easy to navigate website with a wide selection of properties for which a good level of information is provided.
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Trusted Customer
Hotels.com UK Verified
1 year ago
Straight forward process
I think all hotels should allow you to cancel up to one day before.
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Trusted Customer
Hotels.com UK Verified
1 year ago
Fantastic price.
Fantastic price, location for what I need. Good choice of hotels.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
