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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

1,995

191

20

13

18

2,237

ratings over the past year

Displaying all 11,944 reviews
Trusted Customer
11 months ago
Date of purchase: 04/07/2024
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AlysonS
The Cumberland
11 months ago
thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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Trusted Customer
11 months ago
Date of purchase: 04/06/2024
The service was excellent. It was great to talk to Sophie (the advisor) about our different options. This helped us to thing around our options and included numerous ideas which we hadn't considered...

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New Mortgage
The Cumberland
11 months ago
Many thanks for taking the time to give us such great feedback! I will make sure and pass this through to the team. All the best, Nathan
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Trusted Customer
11 months ago
Date of purchase: 05/07/2024
Excellent, called at time arranged and was clear with advice on the proposed investment.
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Matt
The Cumberland
11 months ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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Trusted Customer
11 months ago
Date of purchase: 05/07/2024
Would recommend the Cumberland
Excellent, with very friendly and helpful staff
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DebraF
The Cumberland
11 months ago
thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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Trusted Customer
11 months ago
Date of purchase: 05/06/2024
Account opening
Account opening arranged via pre arranged telephone appointment was a very simple and straightforward event. The caller Emma was friendly and professional in her approach providing clear answers to...

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MS
Mr Smeaton
workington
11 months ago
Date of purchase: 05/07/2024
What Mr Smeaton said about The Cumberland:
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Trusted Customer
11 months ago
Date of purchase: 25/06/2024
Always polite and helpful. Brilliant customer service
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Matt
The Cumberland
11 months ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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Trusted Customer
11 months ago
Date of purchase: 04/07/2024
Friendly and useful
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Matt
The Cumberland
11 months ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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MB
Mr Bywater
11 months ago
Date of purchase: 04/07/2024
What Mr Bywater said about The Cumberland:
Excellent.
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Ryan
The Cumberland
10 months ago
Mr Bywater, thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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Trusted Customer
11 months ago
Date of purchase: 03/07/2024
Very helpful and efficient.
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.