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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

1,999

189

20

12

15

2,235

ratings over the past year

Displaying all 11,846 reviews
Trusted Customer
4 days ago
Date of purchase: 09/06/2025
--Staff helpful and personable. --On time and efficient. --Explained what I needed. --Unfortunately my surname spelt incorrectly on a forms/passbook so I asked for it to be changed. This meant...

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ClareT
The Cumberland
1 day ago
thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At the Cumberland , we strive to provide the best experience we can for our customers. Thank you for taking our call today and for your understanding. I'm glad we've been able to rectify your issue and explain better our processes.
Trusted Customer
9 hours ago
Telephone explanation given from customer services. Thank you for follow up. Elaine
0
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Trusted Customer
9 hours ago
Date of purchase: 12/06/2025
Very good
Pleasant,accurate& friendly
0
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ML
Mr Lithgow
Dumfries
22 hours ago
Date of purchase: 12/06/2025
What Mr Lithgow said about The Cumberland:
Good and imformative. As I had come in knowing what was available it was straight forward . So long as the Cumberland is competitive I will continue to invest.
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Trusted Customer
1 day ago
Date of purchase: 10/06/2025
Cumberland yes, Furness no
Julia was very helpful and I was happy that a trainee was also present. Julia advised me on what account to take out. The reason I have chosen Cumberland BS is that you have a branch in the next...

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Trusted Customer
1 day ago
Date of purchase: 12/06/2025
Efficient service and pleasant experience
Very helpful and informative and very efficient. Provided information about range of products that could be offered to meet our needs.
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Trusted Customer
1 day ago
Date of purchase: 11/06/2025
satisfactory
Good 20minutes seemed a long time to take out an ISAs hen l was an existing member and already had accounts with you
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MB
Mr Baines
kendal
1 day ago
Date of purchase: 11/06/2025
What Mr Baines said about The Cumberland:
The service was great. All was explained in simple terms, and everyone was helpfull. Thankyou,
0
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Trusted Customer
1 day ago
Date of purchase: 31/05/2025
Great service
Appreciated prompt by the Cumberland on a particular matter. Follow up service very good, thanks.
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MS
Mrs Stainton
Workington
1 day ago
Date of purchase: 11/06/2025
What Mrs Stainton said about The Cumberland:
Phone call Isa.
Slow still not got details of Isa account , Had to phone Carlisle ,told would ring back and didn't ,phoned workington branch ,and service was spot on phone call back in 2 hrs.,this was to open...

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Trusted Customer
1 day ago
Date of purchase: 09/06/2025
Excellent professional service
Excellent professional service understood my needs and explained thoroughly and clearly each stage.
0
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.