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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

2,109

194

27

18

18

2,366

ratings over the past year

Displaying all 12,348 reviews
Trusted Customer
6 hours ago
Date of purchase: 08/08/2025
Highly recommend
Excellent to deal with and very helpful and friendly staff
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MS
Mr Steele
Maryport
7 hours ago
Date of purchase: 09/08/2025
What Mr Steele said about The Cumberland:
Very friendly and good advice
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Trusted Customer
8 hours ago
Date of purchase: 04/07/2025
Disappointing service
We visited the Cumberland branch 1st July as we each had an isa in the Nationwide maturing on 27th July 2025 and were looking to move to the Cumberland isa paying 4.2%. After completing forms there...

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Trusted Customer
10 hours ago
Date of purchase: 02/08/2025
Excellent service
I've just opened an ISA with the Cumberland. Friendly and helpful staff. Excellent service. Everything was explained well.
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Trusted Customer
16 hours ago
Date of purchase: 09/08/2025
A good move to a local bank.
Everyone with whom I have had contact has been unfailingly polite, helpful and friendly. How lovely to go to a branch and speak to a real person, knowing they can trouble-shoot any worries. Joshua,...

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MW
Mrs Watt
Carlisle
17 hours ago
Date of purchase: 07/08/2025
What Mrs Watt said about The Cumberland:
Knowledgeable and friendly
Very attentive and helpful from my initial telephone enquiry to the pre-arranged appointment. Shaun the customer advisor who assisted me was friendly, well informed and local, explaining everything...

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MT
Miss Tooze
Barrow in furness
18 hours ago
Date of purchase: 06/08/2025
What Miss Tooze said about The Cumberland:
Really clear advice very efficient.
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Trusted Customer
1 day ago
Date of purchase: 07/08/2025
Very good
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Trusted Customer
1 day ago
Date of purchase: 04/08/2025
Very informative and helpful
Telephone consultation for ISA savings was very helpful and informative. Staff member was friendly and good at explaining the product.
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SusanD
The Cumberland
16 hours ago
thank you for leaving such a positive review Mrs Hodgson, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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Trusted Customer
1 day ago
Date of purchase: 07/08/2025
Friendly, helpful and efficient.
Opening an account was made easy by the very personable and helpful service advisor who explained everything clearly and succinctly but was also friendly and made you feel they were interested in you...

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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.