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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

1,996

189

20

12

16

2,233

ratings over the past year

Displaying all 11,859 reviews
MJ
Mrs Jackson
Kendal
9 hours ago
Date of purchase: 13/06/2025
What Mrs Jackson said about The Cumberland:
Polite & professional
Very explanatory… in layman’s terms so I understood, very polite & professional got to the point and made me feel at ease it’s a big decision dealing with you finances.
0
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Trusted Customer
9 hours ago
Date of purchase: 13/06/2025
Telephone adviser.
My telephone adviser was on time, understanding and efficient, and explained everything I needed to know about my investment.
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Trusted Customer
11 hours ago
Date of purchase: 12/06/2025
Fast efficient friendly very helpful
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Trusted Customer
13 hours ago
Date of purchase: 03/06/2025
Able to discuss my needs with a real human being .
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Trusted Customer
14 hours ago
Date of purchase: 10/06/2025
Very pleased with the service I got
Very good and professional
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Trusted Customer
20 hours ago
Date of purchase: 06/06/2025
Really friendly service
For me, I had a great service and I'm happy with the process and my new accounts. My husband had a different experience.
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Trusted Customer
21 hours ago
Date of purchase: 09/06/2025
Excellent
Friendly customer focused and knowledgeable and explained things clearly
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Trusted Customer
22 hours ago
Date of purchase: 13/06/2025
Spot on
The girl was very helpful and friendly
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Trusted Customer
22 hours ago
Date of purchase: 13/06/2025
Great seevice
Excellent and efficient service provided by you advisor; a throughly professional lady who is a credit to turn orgaisation
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Trusted Customer
1 day ago
Date of purchase: 13/06/2025
Reassuring staff.
The service I have received at the Ulverston branch has been very good. The advisor made the whole investment process very easy for me. She was friendly and reassuring. My only issue us that the...

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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.