Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

The Cumberland Reviews

https://www.cumberland.co.uk
Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

2,111

191

29

17

17

2,365

ratings over the past year

Displaying all 12,372 reviews
CU
Customer
7 years ago
Date of purchase: 20/06/2018
What Customer said about The Cumberland:
Very helpful staff.
We had a very positive meeting with the Preston Branch Manager and during his absence, from injury, the trainee and another office manager were also helpful. The only criticism was that the process...

Read all
0
Share
CU
Customer
7 years ago
Date of purchase: 20/06/2018
What Customer said about The Cumberland:
Lovely people, great product range!
I came to the Cleator Moor branch to meet with Margaret to open a current account, and left feeling like I’d joined a family. I’ve never had such warm and reassuring service at any bank / building...

Read all
0
Share
CU
Customer
7 years ago
Date of purchase: 19/06/2018
What Customer said about The Cumberland:
Excellent help from start to finish
0
Share
CU
Customer
7 years ago
Date of purchase: 18/06/2018
What Customer said about The Cumberland:
Very clear explanation of the account
The details and options available were well explained and enabled me to make an informed decision as to which of the 2 options to go for.
0
Share
CU
Customer
7 years ago
Date of purchase: 15/06/2018
What Customer said about The Cumberland:
Ryan the mortgage adviser in Dumfries was very helpful, I understand how busy the role he does is but he always made me feel I could contact him if I had any questions. He is a credit to you at the...

Read all
0
Share
Trusted Customer
7 years ago
Date of purchase: 18/06/2018
Unprofessional ... Cat on a hot tin roof !
Lady was in too much of a rush and was basically all over the place. Had made appointment for myself and my partner to open two accounts within the hour timeslot allocated, however, was rushing...

Read all
Merchant Logo
Bob
The Cumberland
7 years ago
Thank you for your feedback. I'm aware our local branch manager has since spoken with you to apologise for the experience you have had and we will take on board your comments to help improve the service we give you and other customers in the future.
Kind regards
Bob Matthews, Customer Experience Manager
0
Share
Trusted Customer
7 years ago
Date of purchase: 18/06/2018
Fast and efficient
Very quick and efficient service, received card in a few days.
0
Share
Trusted Customer
7 years ago
Date of purchase: 18/06/2018
very professional yet friendly advice and support - all questions answered with no push to take on any new services
0
Share
Trusted Customer
7 years ago
Date of purchase: 18/06/2018
Excelent
Friendly hassle free efficient very helpful
0
Share
CU
Customer
7 years ago
Date of purchase: 18/06/2018
What Customer said about The Cumberland:
Prompt, efficient service. Mark supported us through the mortgage application, ensuring we understood all aspects of this. Would recommend the Cumberland to family & friends.
0
Share
Not received a review invite?
About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
Read all
(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.