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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 12,244 reviews

Trusted Customer

11 months ago

Date of purchase: 22/08/2024

Good clear advice

Information was easy to understand. Rate was ok. I was impressed enough to take out the product.

PaulM

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service that Deep provided.

Trusted Customer

11 months ago

Date of purchase: 21/08/2024

Excellent

SophieT

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer experience is our priority and we are delighted that you have been so happy with the service provided. Sophie

Mr Brown

Carlisle

11 months ago

Date of purchase: 21/08/2024

What Mr Brown said about The Cumberland:

It would be better if we could do it on our first visit in fisher street

Mrs Mcgough

Frizington

11 months ago

Date of purchase: 22/08/2024

What Mrs Mcgough said about The Cumberland:

Excellent Customer Service

There remains local points of contact. The staff are highly knowledgeable and extremely pleasant and helpful. We have our mortgage, savings and current accounts with the Cumberland and have done for...

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DebraF

The Cumberland

10 months ago

thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 21/08/2024

Helpful friendly staff

Emma

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 23/08/2024

Good listening, patient and comprehensive.

Excellent. I have hearing problems and the gentleman on the end of the phone was extremely patient. Also our questions were answered well and comprehensively and email let us know when all ready...

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Ryan

The Cumberland

10 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Mrs Lawson

11 months ago

Date of purchase: 21/08/2024

What Mrs Lawson said about The Cumberland:

Exerlant

It was very easy to arrange. Staff very helpful and polite. The appointment went very good very nice gentleman and very helpful .

DebraF

The Cumberland

10 months ago

thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 21/08/2024

Really helpful

PaulM

The Cumberland

11 months ago

Trusted Customer

11 months ago

Date of purchase: 16/08/2024

Great customer service

We had to call the Customer Services several times at the beginning, but we have to say that they were really good at responding to the issue which was solved. Still early days so far looking...

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James

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 23/08/2024

Organising a savings account

Informative & Honest No nonsense investment.

Ryan

The Cumberland

10 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom