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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

11,952 out of 11,950 reviews

Trusted Customer

11 months ago

Date of purchase: 10/07/2024

My savings

Excellent service from the phone call we received. She explained everything to ys both.When we visited the cumberland it was the same service. Very high communication from all.Would recommend the...

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Daniel

The Cumberland

11 months ago

thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Mr Sowerby

Appleby

11 months ago

Date of purchase: 10/07/2024

What Mr Sowerby said about The Cumberland:

Brilliant to deal with, very clear with what they offer

New Mortgage

The Cumberland

11 months ago

Thank you very much for such positive feedback. We are all delighted with your review and very appreciative. Wishing you all the best, Nathan

Trusted Customer

11 months ago

Date of purchase: 10/07/2024

It was once easy to make a savings investment,alas those days seem gone

It probably wasn't entirely the fault of CBS but this was the most difficult experience of opening a savings account in over 60 years of investing experience. Not being able to open an ISA account at...

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Trusted Customer

11 months ago

Date of purchase: 10/07/2024

Excellent service

Professional, informative and friendly. I was offered a choice of accounts which were relevant to my needs. I was also told about the cooling off period should I hange my mind at all.

SophieT

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer experience is our priority and we are delighted that you have been so happy with the service provided! Sophie

Trusted Customer

11 months ago

Date of purchase: 08/07/2024

The staff were extremely friendly upon entering the office and had a greeted me with a warm smile. Karen the lady who helped me was very professional and had a lovely manner and was very friendly,...

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AlysonS

The Cumberland

11 months ago

thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided by Karen.

Mr Deans

Doncaster

11 months ago

Date of purchase: 10/07/2024

What Mr Deans said about The Cumberland:

Knowledgeable staff but also very important to me, pleasant, kind and personable

KarenT

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 10/07/2024

Great company

Straight forward. Easy to deal with. Friendly and efficient.

KarenT

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 08/07/2024

Opening a savings account by speaking to actual people.

Staff were courteous & helpful. They all explained the products well & dealt with my queries quickly.

Matt

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Mr Llanes

Keswick

11 months ago

Date of purchase: 02/07/2024

What Mr Llanes said about The Cumberland:

Good service

They were very helpful and they were understandable with my problems

SophieT

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer experience is our priority and we are delighted that you have been so happy with the service provided, Sophie

Trusted Customer

11 months ago

Date of purchase: 08/07/2024

Excellent

Opening a new account-simple straightforward process as usual. Advisor friendly, professional & knowledgeable, couldnt ask for better

Daniel

The Cumberland

11 months ago

thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom