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Direct Gap Reviews | Customer Service Reviews for https://www.feefo.com/reviews/motor-gap-ltd | Feefo

Displaying all 12,132 reviews

Trusted Customer

13 hours ago

Date of purchase: 30/07/2025

Easy to take out threw web site

Diane

Direct Gap

12 hours ago

Hi, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don't hesitate to get in touch if you need anything else. Many thanks Diane

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Mr michael chick

13 hours ago

Date of purchase: 01/08/2025

Diane

Direct Gap

12 hours ago

Hi Michael, Thank you for taking the time to leave a 4-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Sian

West Midlands

14 hours ago

Date of purchase: 30/07/2025

What Sian said about Direct Gap:

Excellent and value for money

Excellent service. I've used them on a few occasions now and also recommended to family and they always provide a good price with friendly staff. Especially Elizabeth!

Diane

Direct Gap

14 hours ago

Hi Sian, Thank you for taking the time to leave us a 5-star review. Should you have any queries in the future, please don't hesitate to contact us. Many thanks Diane

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Mr Ketan Karia

15 hours ago

Date of purchase: 31/07/2025

What Mr Ketan Karia said about Direct Gap:

Great service

Amazing customer service when I phone up for advise and very competitive with pricing. Shame they do not cover all extras but other very happy.

Diane

Direct Gap

14 hours ago

Hi Ketan, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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Trusted Customer

3 days ago

Date of purchase: 29/07/2025

Great company great customer service.

I’ve been dealing with Gap for the last twenty years never had a problem. Thank you for your great service. 👌

Diane

Direct Gap

3 days ago

Hi, Thank you for taking the time to leave a 5-star review! Your comments are very kind. If you need any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Mr Dean Morris

3 days ago

Date of purchase: 30/07/2025

What Mr Dean Morris said about Direct Gap:

Simple gap for a simple price

Really easy to use and very simple to decide on what product best suits you

Diane

Direct Gap

3 days ago

Hi Dean, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don't hesitate to get in touch if you need anything else. Many thanks Diane

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Trusted Customer

3 days ago

Date of purchase: 30/07/2025

Quality of Customer Service just when needed

Excellent customers service. Dealt with one of their colleagues Hayley to change vehicle details. She took me through the whole process quickly and effortlessly with a polite and professional...

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Diane

Direct Gap

3 days ago

Hi, Thank you for the 5-star review and for choosing Direct Gap. It's great to hear Haley provided excellent service and was able to assist you with your purchase. Please don't hesitate to contact our friendly team of GAP insurance experts should you need any assistance. Many thanks Diane

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Mr David King

3 days ago

Date of purchase: 29/07/2025

Diane

Direct Gap

3 days ago

Hi David, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Trusted Customer

4 days ago

Date of purchase: 29/07/2025

Easy to deal with

Easy to deal with. The true assessment would be , if I ever have to make a claim.

Diane

Direct Gap

4 days ago

Hi, Thank you for the 5-star review, it's really appreciated. Please don't hesitate to get in touch if you need anything in the future. Many thanks Diane

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Trusted Customer

4 days ago

Date of purchase: 28/07/2025

Second Gap Policy with Direct Gap

Very good service for taking out new Gap policy however I was unable to cancel my previous policy at the same time. I had to do this online. It would have been very helpful if this could have been...

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Diane

Direct Gap

4 days ago

Hi, Thank you for choosing Direct Gap and leaving a 4-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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About Direct Gap

At Direct Gap, we specialise in straightforward, great-value GAP insurance backed by expert advice and exceptional service. With nearly 40 years' experience in the motor industry, our team is here to make protecting your vehicle simple and stress-free. We offer a range of market-leading GAP policies — many of which you won’t find elsewhere — at highly competitive prices. Our UK-based advisors are friendly, knowledgeable, and never work on commission. That means no pressure, just honest guidance to help you choose the right cover for your needs. We’re proud of our reputation for clear advice, helpful support, and putting our customers first — every time.

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01422 756100

Westthorpe BIC, Westthorpe Fields Road, Killamarsh, West Yorkshire, S21 1TZ, United Kingdom