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Direct Gap Reviews | Customer Service Reviews for https://www.feefo.com/reviews/motor-gap-ltd | Feefo

Displaying all 12,079 reviews

Trusted Customer

3 days ago

Date of purchase: 09/06/2025

Excellent

Very simple to use and reasonable priced covering all items required

Diane

Direct Gap

3 days ago

Hi, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don;t hesitate to get in touch if you need anything else. Many thanks Diane

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Trusted Customer

5 days ago

Date of purchase: 06/06/2025

No need to look anywhere else

Excellent customer service coupled with competitive pricing. Used Direct Gap twice now and wouldn’t want to look anywhere else for Gap insurance. Thoroughly recommended.

Diane

Direct Gap

5 days ago

Hi, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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Trusted Customer

6 days ago

Date of purchase: 06/06/2025

Easy to navigate, great way to feel protected

Easy to use website, no hidden extras, great value for money

Diane

Direct Gap

6 days ago

Hi, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don't hesitate to get in touch if you need anything else. Many thanks Diane

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Trusted Customer

6 days ago

Date of purchase: 05/06/2025

It seems good value

Diane

Direct Gap

6 days ago

Hi, Thank you for taking the time out to leave us a 4-star review, it's much appreciated. I am very pleased to hear you were happy with the premium you paid. We do our best to keep the premiums as low as possible without compromising our high level of customer service. Should you require any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Mr KEITH HALL

6 days ago

Date of purchase: 07/06/2025

Diane

Direct Gap

6 days ago

Hi Keith, Thank you for the 5-star review, it's really appreciated. Please don't hesitate to get in touch if you need anything in the future. Many thanks Diane

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Mrs Brain

6 days ago

Date of purchase: 30/05/2025

What Mrs Brain said about Direct Gap:

Excellent

All staff are knowledgeable and friendly. Everything is so easy to understand and product just what we wanted. Everything is followed through and it is so good to be able to talk to a petson

Diane

Direct Gap

6 days ago

Hi Petrona, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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Mr Steve Grant

7 days ago

Date of purchase: 03/06/2025

Diane

Direct Gap

6 days ago

Hi Steve, Thank you for taking the time to leave a 4-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Mr Brian Rollason

Coventry

8 days ago

Date of purchase: 03/06/2025

What Mr Brian Rollason said about Direct Gap:

Great service from Great Gap

I have used Direct Gap for many years and for many different cars. I just phone Elizabeth and she remembers who I am and arranges the Direct Gap insurance cover I require. Great service.

Diane

Direct Gap

7 days ago

Hi Brian, Thank you so much for taking the time to leave such a positive review. If you need any assistance at all in relation to your policy, please don't hesitate to get in touch. Many thanks Diane

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Mr Norman Paragreen

Stratford upon Avon

9 days ago

Date of purchase: 03/06/2025

What Mr Norman Paragreen said about Direct Gap:

Cheating the customer

I have just taken out a two year gap insurance on my new car, that was all done and was sorted. I previous insurance had expired. The next day my wife needed to take out gap insurance on her new car....

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Mr David Rowe

12 days ago

Date of purchase: 29/05/2025

What Mr David Rowe said about Direct Gap:

first class service from Elizebath, taking out a new poilicy was so easy.

Diane

Direct Gap

12 days ago

Hi David, Thank you for the 5-star review and for choosing Direct Gap. It's great to hear Elizabeth provided excellent service and was able to assist you with your purchase. Please don't hesitate to contact our friendly team of GAP experts should you need any assistance, Many thanks Diane

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About Direct Gap

At Direct Gap, we specialise in straightforward, great-value GAP insurance backed by expert advice and exceptional service. With nearly 40 years' experience in the motor industry, our team is here to make protecting your vehicle simple and stress-free. We offer a range of market-leading GAP policies — many of which you won’t find elsewhere — at highly competitive prices. Our UK-based advisors are friendly, knowledgeable, and never work on commission. That means no pressure, just honest guidance to help you choose the right cover for your needs. We’re proud of our reputation for clear advice, helpful support, and putting our customers first — every time.

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01422 756100

Westthorpe BIC, Westthorpe Fields Road, Killamarsh, West Yorkshire, S21 1TZ, United Kingdom