How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Direct Gap Reviews | Customer Service Reviews for https://www.feefo.com/reviews/motor-gap-ltd | Feefo

Displaying all 12,108 reviews

Trusted Customer

2 days ago

Date of purchase: 02/07/2025

The system was very easy to follow to get the right cover needed and would recommend to family and friends .

Diane

Direct Gap

2 days ago

Hi, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don't hesitate to get in touch if you need anything else. Many thanks Diane

See full customer review

Trusted Customer

5 days ago

Date of purchase: 02/07/2025

Excellent service

Helpful staff, clarity in product, and good price. Very efficient.

Diane

Direct Gap

5 days ago

Hi, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

See full customer review

Trusted Customer

6 days ago

Date of purchase: 30/06/2025

Very helpful and good value.

Diane

Direct Gap

6 days ago

Hi, Thank you for the 4-star review, it's really appreciated. Please don't hesitate to get in touch of you need anything in the future. Many thanks Diane

See full customer review

Trusted Customer

6 days ago

Date of purchase: 30/06/2025

Diane

Direct Gap

6 days ago

Hi, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

See full customer review

Trusted Customer

6 days ago

Date of purchase: 01/07/2025

The service recieved was excellent. Very professional and helpful.

Diane

Direct Gap

6 days ago

Hi, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

See full customer review

Mr ian everitt

Grimsby

7 days ago

Date of purchase: 29/06/2025

What Mr ian everitt said about Direct Gap:

Gap insurance

Excellent price

Diane

Direct Gap

7 days ago

Hi Ian, Thank you for taking the time out to leave us a 5-star review, it's much appreciated. I am very pleased to hear you were happy with the premium you paid. We do our best to keep the premiums as low as possible without compromising our high level of customer service. Should you require any further assistance, please don't hesitate to get in touch. Many thanks Diane

See full customer review

Mr Douglas Hallam

8 days ago

Date of purchase: 25/06/2025

Diane

Direct Gap

8 days ago

Hi Douglas, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please do not hesitate to get in touch. Many thanks Diane

See full customer review

Trusted Customer

8 days ago

Date of purchase: 26/06/2025

Firstclass

From the phone call starting to agreeing and completing the transaction the lady handling my call was most helpful and professional throughout !

Diane

Direct Gap

8 days ago

Hi, Thank you for the 5-star review, it's really appreciated. Please don't hesitate to get in touch if you need anything in the future. Many thanks Diane

See full customer review

Trusted Customer

9 days ago

Date of purchase: 26/06/2025

A must have when purchasing a new car.

All good, very helpful and informative. Peace of mind knowing that we have additional insurance cover.

Diane

Direct Gap

9 days ago

Hi, Thank you so much for taking the time to leave such a positive review, If you need any assistance at all in relation to your policy, please don't hesitate to get in touch. Many thanks Diane

See full customer review

Trusted Customer

9 days ago

Date of purchase: 28/06/2025

Very good

Diane

Direct Gap

9 days ago

Hi, Thank you for the 5-star review, it's really appreciated. Please don't hesitate to get in touch if you need anything in the future. Many thanks Diane

See full customer review

Not received a review invite?

About Direct Gap

At Direct Gap, we specialise in straightforward, great-value GAP insurance backed by expert advice and exceptional service. With nearly 40 years' experience in the motor industry, our team is here to make protecting your vehicle simple and stress-free. We offer a range of market-leading GAP policies — many of which you won’t find elsewhere — at highly competitive prices. Our UK-based advisors are friendly, knowledgeable, and never work on commission. That means no pressure, just honest guidance to help you choose the right cover for your needs. We’re proud of our reputation for clear advice, helpful support, and putting our customers first — every time.

Read all

01422 756100

Westthorpe BIC, Westthorpe Fields Road, Killamarsh, West Yorkshire, S21 1TZ, United Kingdom