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Direct Gap Reviews | Customer Service Reviews for https://www.feefo.com/reviews/motor-gap-ltd | Feefo

Displaying all 12,133 reviews

Trusted Customer

5 days ago

Date of purchase: 28/07/2025

Second Gap Policy with Direct Gap

Very good service for taking out new Gap policy however I was unable to cancel my previous policy at the same time. I had to do this online. It would have been very helpful if this could have been...

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Diane

Direct Gap

5 days ago

Hi, Thank you for choosing Direct Gap and leaving a 4-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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Trusted Customer

8 days ago

Date of purchase: 25/07/2025

Cancel old policy and set up new

Needed to cancel existing policy for some refund and set up another policy for change of vehicle. Friendly professional lady explained options clearly, answered questions and arranged everything in...

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Diane

Direct Gap

7 days ago

Hi, Thank you for taking the time to leave a 5-star review! Your comments are very kind. If you need any further assistance please don't hesitate to get in touch. Many thanks Diane

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Mr Rashmi Patel

RUISLIP

8 days ago

Date of purchase: 25/07/2025

What Mr Rashmi Patel said about Direct Gap:

GOOD CUSTOMER SERVICE

Diane

Direct Gap

8 days ago

Hi Rashmi, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Trusted Customer

8 days ago

Date of purchase: 24/07/2025

excellent Direct Gap

excellent service, polite understanding staff and helpful.

Diane

Direct Gap

8 days ago

Hi, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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Trusted Customer

14 days ago

Date of purchase: 20/07/2025

Good value & easy

A quick and easy solution for your Gap Insurance search. Very competitive & certainly cheaper than the dealer option.

Diane

Direct Gap

14 days ago

Hi, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Mrs Tracy Rose

Swansea

15 days ago

Date of purchase: 17/07/2025

What Mrs Tracy Rose said about Direct Gap:

Great company

Excellent customer service, answering my call quickly, and sorted my request really easy. Definitely recommend Direct Gap and still have new vehicle with them.

Diane

Direct Gap

15 days ago

Hi Tracy, Thank you for your 5-star review and for choosing Direct Gap. Customer Service is out number 1 priority, so I#m delighted to hear you're happy with your purchase and the service we provided. Please don't hesitate to get in touch should you require any further assistance. Many thanks Diane

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Mrs Valerie Devlin

15 days ago

Date of purchase: 16/07/2025

Diane

Direct Gap

15 days ago

Hi Valerie, Thank you for the 5-star review, it's really appreciated. Please don't hesitate to get in touch if you need anything in the future. Many thanks Diane

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Trusted Customer

15 days ago

Date of purchase: 17/07/2025

excellent customer service

Professional, understanding, knowledgeable and very helpful for my requirements

Diane

Direct Gap

15 days ago

Hi, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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Mr Gurdip Singh

Birmingham

15 days ago

Date of purchase: 17/07/2025

What Mr Gurdip Singh said about Direct Gap:

Very professional, efficient & helpful.

Diane

Direct Gap

15 days ago

Hi Gurdip, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Trusted Customer

18 days ago

Date of purchase: 15/07/2025

Diane

I received excellent service from Diane when I called to take out a policy on my new car. She was very polite and helpful and the price I was quoted was very good

Diane

Direct Gap

18 days ago

Hi, Thank you for the 5-star review and for choosing Direct Gap. It's great to hear I provided excellent service and was able to assist you with your purchase. Please don't hesitate to contact our friendly team of GAP insurance experts should you need any assistance. Many thanks Diane

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About Direct Gap

At Direct Gap, we specialise in straightforward, great-value GAP insurance backed by expert advice and exceptional service. With nearly 40 years' experience in the motor industry, our team is here to make protecting your vehicle simple and stress-free. We offer a range of market-leading GAP policies — many of which you won’t find elsewhere — at highly competitive prices. Our UK-based advisors are friendly, knowledgeable, and never work on commission. That means no pressure, just honest guidance to help you choose the right cover for your needs. We’re proud of our reputation for clear advice, helpful support, and putting our customers first — every time.

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01422 756100

Westthorpe BIC, Westthorpe Fields Road, Killamarsh, West Yorkshire, S21 1TZ, United Kingdom