How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

British Airways Holidays Reviews

https://www.britishairways.com/content/holidays

Rated

Excellent

Taking your holiday seriously.

92%

recommends

Service

4.2

/5

5

4

3

2

1

44,914

35,457

12,353

3,222

2,330

98,276

ratings over the past year

Displaying all 635,116 reviews

DH

David H

Harwich

2 hours ago

Date of purchase: 18/06/2025

Recommends

What David H said about British Airways Holidays:

We had assistance, whilst Gatwick is a little chaotic it worked out ok. Madeira airport staff for assistance were excellent, inbound and outbound.

0

See full customer review

Trusted Customer

3 hours ago

Date of purchase: 17/06/2025

Recommends

0

See full customer review

ML

Martin L

Phoenixville, PA (USA)

3 hours ago

Date of purchase: 18/06/2025

Does not recommend

What Martin L said about British Airways Holidays:

Next time, I’ll buy a car and sell it when I leave. It might be cheaper.

0

See full customer review

Trusted Customer

3 hours ago

Date of purchase: 18/06/2025

Recommends

British Airways always has outstanding customer service. When I had a problem with my booking, they accommodated my needs with no hesitation. The flight crew was friendly and attentive.

0

See full customer review

Trusted Customer

3 hours ago

Date of purchase: 14/06/2025

Recommends

In flight food options could be better

0

See full customer review

SI

Simon

Scunthorpe

3 hours ago

Date of purchase: 18/06/2025

Recommends

What Simon said about British Airways Holidays:

Excellent price ..great flight brilliant hotel

0

See full customer review

JE

Jenny

3 hours ago

Date of purchase: 18/06/2025

Recommends

What Jenny said about British Airways Holidays:

We needed to reschedule flights and there was a hefty rebooking fee but the staff who assisted me was really helpful.

0

See full customer review

Trusted Customer

3 hours ago

Date of purchase: 18/06/2025

Recommends

Hotel let things down with their handling of the air con situation.

0

See full customer review

DE

Deborah

4 hours ago

Date of purchase: 18/06/2025

Recommends

0

See full customer review

Trusted Customer

4 hours ago

Date of purchase: 14/06/2025

Recommends

Hotel was amazing Flight was ok, and food was disgusting on the flight

0

See full customer review

Not received a review invite?

About British Airways Holidays

At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.

Read all

-0344 493 0787

Eighth Floor, The Create Building, The Boulevard, Crawley, West Sussex, RH10 1DT, United Kingdom