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Rated
Excellent

Taking your holiday seriously.

91%

recommends

Service
4.2
/5

5

4

3

2

1

35,575

23,726

8,180

2,419

2,380

72,280

ratings over the past year

Displaying all 526,395 reviews
Trusted Customer
2 hours ago

Recommends

Outbound flight service average, return flight was upgraded. Gold exec club member - choice of meal was limited due to time taken and approach to take order on outbound flight. Little interaction (cl
...
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1 product purchased
Trusted Customer
2 hours ago

Recommends

2 products purchased
NE
Neil
London
2 hours ago

Recommends

What Neil said about British Airways Holidays:
Ba lacks personality and getting any information is tough or sometimes painful
1 product purchased
WA
Wayne
Sussex
2 hours ago

Recommends

What Wayne said about British Airways Holidays:
Our flights were comfortable and on time. Our journeys to and from the airport was excellent, our drivers were waiting for us and made themselves known. They were friendly and helpful. Our hotel was c
...
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3 products purchased
Trusted Customer
2 hours ago
Paid for seat location with friends and we were changed without notice
2 products purchased
MA
Matyas
Budapest
2 hours ago

Recommends

What Matyas said about British Airways Holidays:
I’m a disabled passenger and communicating my needs was quite straightforward. Also giving the details of my mobility aid was a breeze. But when I show up to check in to the flight suddenly nobody has
...
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1 product purchased
JU
Julie
Camberley
2 hours ago

Recommends

What Julie said about British Airways Holidays:
No reply from my 2 messages regarding breakfast query at hotel.
2 products purchased
JA
Janna
3 hours ago

Recommends

What Janna said about British Airways Holidays:
The flight was very good both ways but long delays
2 products purchased
Trusted Customer
3 hours ago

Recommends

Hotel staff very rude except for a few exemptions. The hotel smelt of mould and was leaking in many areas. Flies and birds continually around outside buffet food.
1 product purchased
JO
John
Doncaster
3 hours ago

Does not recommend

What John said about British Airways Holidays:
Business class lounge was as expected, however the plane was dirty, especially the bathrooms, yellow/brown grime, poor service have to remind staff on numerous occasions, layout of plane was poor, whe
...
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1 product purchased
About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
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Eighth Floor, The Create Building, The Boulevard, Crawley, West Sussex, West Sussex, RH10 1UZ, United Kingdom
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About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.