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Rated
Excellent

Taking your holiday seriously.

91%

recommends

Service
4.2
/5

5

4

3

2

1

33,649

27,278

9,835

2,768

2,100

75,630

ratings over the past year

Displaying all 546,539 reviews
JA
Jacqueline
Chatham kent
4 hours ago
Date of purchase: 22/07/2024

Recommends

What Jacqueline said about British Airways Holidays:
Everything was good apart from flight home. Felt staff were not that attentive, didn’t even have rubbish collected. Waited for just over 45 mins for our bags when arriving back to Heathrow.
Trusted Customer
4 hours ago
Date of purchase: 24/07/2024

Recommends

Wonderful airport and flight. Great staff, a real treat compared to other airlines. Verity was a lovely hostess on return flight. Delightful
AM
Anna Marie
Berkhamsted Herts Uk
5 hours ago
Date of purchase: 22/07/2024

Recommends

What Anna Marie said about British Airways Holidays:
Easy to book and the overall service was what I would expect of a company such as BA - I wasn’t disappointed AT all - thank you BA!
TI
Tim
Gloucestershire
5 hours ago
Date of purchase: 24/07/2024

Recommends

What Tim said about British Airways Holidays:
Dropped a star due to on arrival back at Heathrow the baggage taking an hour from the plane arriving at the gate to appearing on the belt, due to a problem with the baggage handling. The BA staff in t
...
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JU
Julie
Dorset
5 hours ago
Date of purchase: 22/07/2024

Recommends

What Julie said about British Airways Holidays:
Our flight was delayed by one hour on our return journey home and when we finally boarded the plane and wanted something to eat, we were told there were no sandwich’s left and we had limited food choi
...
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FR
Fred
Hearts
5 hours ago
Date of purchase: 24/07/2024

Recommends

What Fred said about British Airways Holidays:
The flight from Heathrow to Bologna was convenient for us. We picked up a rental car pre-booked through BA for onward travel. The car from Budget broke down twice and we had trouble getting an exchang
...
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Trusted Customer
6 hours ago
Date of purchase: 17/07/2024

Recommends

Trusted Customer
6 hours ago
Date of purchase: 09/07/2024

Recommends

Contacted the duty helpline due to an issue with a poor room allocation whete black mould was present in the room and the hotel had refused to move our room. Agent was super helpful and facilitated a
...
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RO
Rosemary
6 hours ago
Date of purchase: 24/07/2024

Recommends

ST
Stephen
London
7 hours ago
Date of purchase: 24/07/2024

Recommends

What Stephen said about British Airways Holidays:
There was a 2-hour delay on return because BA couldn't get enough staff for the flight, which somewhat spoiled what was otherwise a good holiday - arriving at 2:00am at Gatwick was not the best. The
...
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About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
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Eighth Floor, The Boulevard, Crawley, West Sussex, RH10 1DT, United Kingdom
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About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.