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British Airways Holidays Reviews

Rated
Excellent

Taking your holiday seriously.

92%

recommends

Service
4.2
/5

5

4

3

2

1

44,797

35,485

12,368

3,230

2,350

98,230

ratings over the past year

Displaying all 633,213 reviews
Trusted Customer
2 hours ago
Date of purchase: 01/06/2025

Recommends

I called to enquire about my room, but they struggled to find my reservation and had to call the hotel directly in order to answer my query.
PH
Phillip
Swindon
2 hours ago
Date of purchase: 10/06/2025

Recommends

Trusted Customer
3 hours ago
Date of purchase: 06/06/2025

Recommends

Hotel - just what we wanted. BA outward flight delayed take-off after boarding BA return flight 2 1/2 hours delayed arrival of plane So all good except BA flights!
JA
Jayne
Newhaven
3 hours ago
Date of purchase: 11/06/2025

Recommends

SH
Sharon
Ashby de la Zouch
3 hours ago
Date of purchase: 05/06/2025

Recommends

What Sharon said about British Airways Holidays:
The best carrier
GI
Gillian
Wokingham
3 hours ago
Date of purchase: 10/06/2025

Recommends

What Gillian said about British Airways Holidays:
My partner missed the flight. There had been a lack of communication with Gatwick Parking about our pre-booked valet parking so, having got as far as security, he had to return to the car. On return...

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CO
Colin
Eton Wick
3 hours ago
Date of purchase: 11/06/2025

Recommends

What Colin said about British Airways Holidays:
Dropped because of the hotel poor service. Although it's classed a a 3 star hotel and as such a good price the breakfast offering were somtimes a little stale and the coffee was appaling IN ITALY!!!.
PH
Philip
Darwen
4 hours ago
Date of purchase: 09/06/2025

Recommends

What Philip said about British Airways Holidays:
Very friendly and helpful colleagues unlike American Airways people who were quite rude and do nothing to add value to your partnership
Trusted Customer
4 hours ago
Date of purchase: 22/05/2025

Recommends

No problems encountered this time because have had difficulties with the transfers in the past.
Trusted Customer
4 hours ago
Date of purchase: 07/06/2025

Recommends

Flight was delayed by 2 hours coming home
About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
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Eighth Floor, The Create Building, The Boulevard, Crawley, West Sussex, RH10 1DT, United Kingdom
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About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.