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West Brom Building Society Reviews

https://www.westbrom.co.uk/
Rated
Exceptional
Service
4.7
/5

5

4

3

2

1

4,855

740

114

74

98

5,881

ratings over the past year

Displaying all 5,881 reviews
KW
Katie Walker
1 day ago
Date of purchase: 06/16/2025
What Katie Walker said about West Brom Building Society:
Not a good start
Just started our Mortage with them, Communication has been poor and they aren’t good with knowledge of their systems. Also have been trying and failing to access the Mortage portal which I have...

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Grace
West Brom Building Society
10 hours ago
Hi Katie. I'm sorry to hear you've been experiencing some difficulties accessing our mortgage portal. I'm going to ask a colleague to contact you to discuss your feedback further. Thanks -Grace.
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Trusted Customer
1 day ago
Date of purchase: 06/16/2025
Excellent information given in easy conversation.
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DP
Diane Parker
1 day ago
Date of purchase: 06/16/2025
What Diane Parker said about West Brom Building Society:
Good reliable service and friendly staff
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MN
Martin Norgrove
Solihull
1 day ago
Date of purchase: 06/14/2025
What Martin Norgrove said about West Brom Building Society:
Confident and reassured
I have always felt confident and reassured investing in West Brom Building Society products.
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Trusted Customer
1 day ago
Date of purchase: 06/16/2025
Friendly and helpful staff, convenient location
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Trusted Customer
1 day ago
Date of purchase: 06/16/2025
Phone call
Great phone service
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MA
Millie Archer
Leeds
1 day ago
Date of purchase: 06/16/2025
What Millie Archer said about West Brom Building Society:
Really helpful customer service
Customer service was really helpful, solved my problem and I was straight through to someone without having to wait.
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Trusted Customer
1 day ago
Date of purchase: 06/13/2025
Transfer from another building society due to moving to another part of the country Very friendly, helpful and willing to chat with you.
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Trusted Customer
1 day ago
Date of purchase: 06/13/2025
It's always a pleasure to go in branch.
All the staff in the kingswinford branch are helpful and give Excellent service.
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Trusted Customer
1 day ago
Date of purchase: 06/14/2025
Good service, friendly staff.
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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0345 241 3785
Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom
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About West Brom Building Society
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.