How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,622

683

104

51

105

5,565

ratings over the past year

Displaying all 10,985 reviews

JW

Julia Worrall

Feefo Verified

GBR

11 hours ago

What Julia Worrall said about West Brom Building Society:

Helpful staff

I was very impressed with how helpful your staff were on the phone. What a pleasure that it was so straightforward to get through to a real person.

Jo

West Brom Building Society

5 hours ago

I’m pleased to hear how impressed you were with the helpful support you received and how easy it was to speak to a real person. Thanks Julia for your feedback - Jo

0

AS

Alan Shelley

Feefo Verified

19 hours ago

What Alan Shelley said about West Brom Building Society:

Excellent

0

AM

Arthur Mawby

Feefo Verified

21 hours ago

What Arthur Mawby said about West Brom Building Society:

Good staff; poor system

The service which I received was excellent - patient, polite and helpful. However, it was only necessary because your system would not let me complete the transfer of my savings from the account...

0

DE

David Evans

Feefo Verified

GBR

22 hours ago

What David Evans said about West Brom Building Society:

Friendly efficient

0

Trusted Customer

Feefo Verified

23 hours ago

Very helpful

The young man was very helpful, gave me all the information I required. Very satisfied.

0

AS

Anthony Swain

Feefo Verified

1 day ago

What Anthony Swain said about West Brom Building Society:

5 star

0

Trusted Customer

Feefo Verified

3 days ago

Service with a smile

As always I received first class and very friendly service, greeted by name and with a smile. It is a pleasure doing business with the staff at the Wolverhampton Branch

Gemma G

West Brom Building Society

1 day ago

It’s great to hear your recent visit was up to our usual high standard and you were greeted personally with a smile. I’ll be sure to pass your kind words on to my colleague. Thanks – Ellena.

Trusted Customer

1 day ago

No further comment

0

GM

Garry Mann

Feefo Verified

GBR

1 day ago

What Garry Mann said about West Brom Building Society:

Jo..

Jo was amazing very thorough and patient a professional all the way through the process

0

Trusted Customer

Feefo Verified

1 day ago

Polite and no issues understanding the agent to whom I was speaking to. No issues in processing my request

0

Trusted Customer

Feefo Verified

1 day ago

Applying for a new savings account

All my questions were answered clearly. I was taken through the process of applying for a new savings account by a very kind gentleman and it was a painless experience.

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo