Sephora Reviews

Hi, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and completely understand how frustrating this must have been. Receiving error messages suggesting your order had failed, only to later discover that multiple orders had been processed, is understandably disappointing, especially when you then struggled to get the issue resolved before dispatch. We sincerely apologise for the inconvenience caused and the delay in responding to your enquiries. We can confirm that we have now contacted you by email to discuss the matter and advise you of the next steps. If you cannot locate our email, please check your junk or spam folder. Thank you for bringing this to our attention and please accept our apologies once again for the frustration caused. Warm Regards, Customer Care

Hello, Thank you for sharing your feedback. We are very sorry for the delay you experienced, the lack of proactive updates regarding your lost parcel, and the further delay in processing your requested replacement. We have now reached out to you directly via email to resolve this issue and ensure your replacement is arranged as quickly as possible. We appreciate your patience and understand your frustration with the service you received. Kind regards Sephora UK Customer Care

Hello, Thank you for sharing your feedback with us. We regret to hear that you experienced difficulties downloading and gifting your digital gift card. To access and share your digital gift card, please log into the account from which the purchase was made and navigate to the "My Gift Cards" section, where the card can be downloaded directly and forwarded to your recipient. We appreciate your feedback regarding our support channels and ease of use, as it helps us improve our service. Kind regads Sephora UK Customer Care

Hi, Thank you for taking the time to leave your feedback. We’re sorry to hear that you felt the store was too busy and that you didn’t receive the personalised service you expected from us. We’ve reached out to you via email to gather a little more information about your experience so we can better understand what happened and ensure your feedback is shared with the relevant team. We hope to hear from you soon and have the opportunity to support you further. Warm regards, Customer Care