Sephora Reviews

Hi, Thank you for your review. We’re sorry to see that your experience has resulted in a 1-star rating. We’d really appreciate it if you could contact our customer service team and share more about what went wrong, so we can better understand your concerns and identify how we can improve. Kind regards, Customer Care

Hi, Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience caused by the repeated delivery issues and the lack of clear communication from the courier. We understand how disappointing this experience must have been, especially when alternative delivery options were not available to select. This is certainly not the level of service we want our customers to receive. We’ve now reached out to you regarding your order and hope to work with you to put things right. Thank you for bringing this to our attention, and we apologise again for the experience you’ve had. Kind regards, Customer Care

Hello Thank you for bringing this to our attention, and we sincerely apologise for the lack of response you experienced when trying to reach us via Messenger regarding your missing orders. We have now been in touch with you via email today to investigate and assist you with this. Please check your inbox (and spam folder) so we can get this sorted out for you as quickly as possible. Kind regards Sephora UK Customer Care

Hello Thank you for your feedback, and please accept our sincere apologies for the delay with your order and the difficulties you experienced trying to get in touch with us. We can confirm that we have now been in touch with you via email to resolve this matter. Thank you for your patience while we investigated this for you. Kind regards Sephora UK Customer Care