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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180,361 reviews

Trusted Customer

Feefo Verified

15 days ago

My first online SEPHORA shop

I loved it! The products are genuine and love the sales! The shipping is quick easy and no fuss :) I am currently highly recommending to all of my friends and family!

JILL RILEY

Feefo Verified

GBR

15 days ago

What JILL RILEY said about Sephora:

Wow! Love it

Excellent service both in store and online. The loyalty discount means it's the most economical for my favourite brands. Instore staff are really helpful and not just pushing to sell. Best place for...

Freda

Feefo Verified

GBR

15 days ago

What Freda said about Sephora:

Good but could do better

Great products and variety, I have been on few times but have not found staff helpful in finding what I need or well informed about the products. I would give it 5 if someone helped and was...

Shannon

Sephora

14 days ago

Hi, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoy our range of products and variety, but we’re sorry to hear that you haven’t felt supported by our team when looking for products or advice. We understand how important it is to feel listened to and receive helpful, knowledgeable guidance when shopping with us. This certainly isn’t the experience we want for our customers. We’ve now emailed you to gather some further information about your visits, so we can better understand your experience and share your feedback with the relevant team. We hope to hear from you soon and have the opportunity to support you further. Warm regards, Customer Care

Louise Line

Feefo Verified

GBR

15 days ago

What Louise Line said about Sephora:

Great service fast delivery very happy x

Trusted Customer

Feefo Verified

15 days ago

Good value Living Proof hair products

Great service

Laura Muchino

Feefo Verified

ARG

16 days ago

What Laura Muchino said about Sephora:

My favourite beauty shop

I’ve used the online shopping service and it’s a very convenient experience. The stock and price information is clear. The delivery service is excellent. Although the prices are higher than some of...

Yvonne

Feefo Verified

GBR

17 days ago

What Yvonne said about Sephora:

E-voucher fail!

Ordered online for an e-voucher and nothing has arrived for over 3 weeks! Can’t get hold of customer services either!

Rebecca

Sephora

15 days ago

Hello, We sincerely apologize for the delay in receiving your e-voucher and the difficulty you experienced reaching our customer care team. Please note that PDF gift cards need to be downloaded directly from the purchaser's online account. For your convenience, our customer care team has also just forwarded a fresh copy of the voucher directly to your email address. If you need any further assistance, please let us know. Kind regards Sephora UK Customer Care

Trusted Customer

Feefo Verified

17 days ago

Very happy

Huge range of products online. Easy to order. Good loyalty scheme.Prompt delivery. Well packaged. Very happy.

Trusted Customer

Feefo Verified

17 days ago

Excellent customer service

Excellent customer service. The delivery driver put my parcel outside the wrong house and I was unable to locate it. I messaged Sephora and they had no hesitation in resending the parcel. I will...

Roksana Mezeva

Feefo Verified

17 days ago

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