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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180,190 reviews

Sue Collingham

Feefo Verified

GBR

3 hours ago

What Sue Collingham said about Sephora:

Prompt Delivery

I ordered a gift voucher for a relative's Birthday gift and it arrived very promptly, quicker than I expected. I always find Sephora a reliable company to order online from.

Trusted Customer

Feefo Verified

4 hours ago

Impressive communication skills when shopping

I really like the service and approve of the quality of service and delivery even in the actual store everyone is so kind and so engaged in what we need help with.

Trusted Customer

Feefo Verified

8 hours ago

Always regret going in store

I am basing this on in-store experience. I truly hate visiting in-store which is why I shop online sparingly now. I much prefer to go to Boots or Space NK now.

Maya Cousins

Feefo Verified

GBR

8 hours ago

What Maya Cousins said about Sephora:

Good product range

Great products and range. Good discount offers available. Good customer service.

Trusted Customer

Feefo Verified

9 hours ago

Deffo recommend Sephora!!!!!

It has a brilliant range of products and the service is amazing. I get my products on time and with no hassles. Absolutely love Sephora and will definitely recommend buying from them. Their range of...

Na A

Feefo Verified

10 hours ago

What Na A said about Sephora:

Disappointed communication from Sephora

It's absolutely terrible, there's no telephone number to call them. They don't reply to my emails. I placed an online order and that went missing, I placed another order and that has also gone...

Rebecca

Sephora

10 hours ago

Hello, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustrating experience you've had with your recent orders and our customer service. This is certainly not the standard of service we aim to provide, and we understand your disappointment. We would like to resolve this for you as quickly as possible. Since we've already been in touch via email today, we will be following up directly through that channel to address your missing orders and the communication issues. Please keep an eye on your inbox for our detailed response. Thank you for your patience as we work to make this right. Kind regards Sephora UK Customer Care

Na A

10 hours ago

It's very disappointing to your mitt to trying to get hold of my items I ordered but after multiple emails giving a refund. I needed the items nowt just a refund. I was expecting some sort of apology, with my items being delivered too. Instead I just get my order cancelled, not very professional

Trusted Customer

Feefo Verified

12 hours ago

Trusted Customer

Feefo Verified

1 day ago

Happy Shopper

No complaints - speedy delivery, plenty of payment options and the loyalty rewards are decent too. Extra bonus for being on TopCashback

Jovelyn Castor

Feefo Verified

1 day ago

Moira Leslie

Feefo Verified

1 day ago

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