Sephora Reviews

Hello Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of communication you experienced regarding your lost parcel. Unfortunately, we cannot locate a response to our last email, but we have actioned your requested solution today. Thank you for your patience and for bringing this to our attention. Kind regards Sephora UK Customer Care

Hello, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration and difficulty you experienced trying to track down your DHL parcel and get in touch with our team. We completely understand your concerns, especially given the value of your order. We have been in touch with you today to resolve this matter for you. Kind regards Sephora UK Customer Care

Hi, Thank you for your review. We’re sorry to see that your experience has resulted in a 1-star rating. We’d really appreciate it if you could contact our customer service team and share more about what went wrong, so we can better understand your concerns and identify how we can improve. Kind regards, Customer Care

Hi, Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience caused by the repeated delivery issues and the lack of clear communication from the courier. We understand how disappointing this experience must have been, especially when alternative delivery options were not available to select. This is certainly not the level of service we want our customers to receive. We’ve now reached out to you regarding your order and hope to work with you to put things right. Thank you for bringing this to our attention, and we apologise again for the experience you’ve had. Kind regards, Customer Care