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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180,361 reviews

Trusted Customer

Feefo Verified

8 days ago

I haven’t received my order and you have been ignoring me for over 4 weeks

Vanessa

Sephora

7 days ago

Hello Thank you for your recent review. We are sorry to hear your order has not been received. We can see our team has been in touch, they will provide an update soon. Kind Regards, Sephora UK Customer Care

Lauren Fielder

Feefo Verified

GBR

9 days ago

What Lauren Fielder said about Sephora:

Never got delivered!

My Sephora parcel was due to be delivered by their courier Evri and never got delivered. On the proof of delivery it had been delivered to the wrong house so I never received my order! Disappointing...

Vanessa

Sephora

7 days ago

Hello Thank you for your feedback, we are sorry to hear your order was not delivered. Our team will be in contact shortly with a resolution. Kind Regards, Sephora UK Customer Care

Trusted Customer

Feefo Verified

9 days ago

Hannah Arshad

Feefo Verified

10 days ago

Lulou

Feefo Verified

GBR

10 days ago

What Lulou said about Sephora:

Waste of money!

I ordered a lip mask from here. They said it was delivered, but I never received it. It wasn't cheap either. Ordering here was like flushing my money down the toilet.

Shannon

Sephora

10 days ago

Hi Thank you for taking the time to share your feedback. We're very sorry to hear about the issue with your order and understand how disappointing this must be, especially as you have not received your lip mask. We have now sent you an email regarding your order, as we were unable to find any previous contact from you about this matter. We would like the opportunity to look into this further and work towards a resolution for you as quickly as possible. We appreciate your patience and hope to resolve this issue for you soon. Warm Regards, Customer Care

Lulou

10 days ago

Thank you for your response. Communication was made with your chosen delivery company which does not have the greatest of reputations as they are known to do exactly this. They did not resolve the issue as they stated that the item was delivered, but it wasn't delivered to me. That is inaccurate.

TRACEY

Feefo Verified

GBR

10 days ago

What TRACEY said about Sephora:

Excellent service communication products and prices highly recommend thanks

Excellent service communication products prices and some wonderful freebies thank-you. Highly recommend .

Trusted Customer

Feefo Verified

10 days ago

Excellent customer service Parcel didn’t arrive and was repkaced quickly

Donna Partridge

Feefo Verified

GBR

11 days ago

What Donna Partridge said about Sephora:

Always a good service

Never had a bad experience with sephora uk, always get what im looking for , their courier lost my parcel 1 time and sephora replaced it the next day! I also picked up 2 items from the store once...