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West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,483

652

102

48

101

5,386

ratings over the past year

Displaying all 11,657 reviews

Trusted Customer

Feefo Verified

1 year ago

Fast and efficient. Nice that you still have a branch office I can visit

0

Trusted Customer

Feefo Verified

1 year ago

Very good and helpful

0

Trusted Customer

Feefo Verified

1 year ago

Very efficient!

Polite and helpful, dealt with my application for a new account/ transfer swiftly and knowledgeable.

0

Trusted Customer

Feefo Verified

1 year ago

Very good and informative.

0

AJ

Anthony Jarvis

Feefo Verified

Cumbria

1 year ago

What Anthony Jarvis said about West Brom Building Society:

Withdrawing funds, a slow frustrating experience

When trying to withdraw funds proved rather challenging, put on hold multiples times when they tried to get approval from manager for withdrawal. Call took 30 minutes.

Grace

West Brom Building Society

1 year ago

Thank you for your feedback. We apologise that the service wasn’t up to our usual high standard. We’ve reviewed your call and can understand your frustrations. We’ve identified where we can improve and will share this with the team involved. If you’d like to discuss this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk - Grace.

AJ

Anthony Jarvis

1 year ago

Have since made another withdrawal and the process was easy and quick. Thank-you

0

AW

Anne Winton

Feefo Verified

Scotland

1 year ago

What Anne Winton said about West Brom Building Society:

excellent

0

Trusted Customer

Feefo Verified

1 year ago

Excellent Customer Service

The customer service advisers could not have been more friendly and helpful, during a very busy period. Always taking into account the customers that were waiting as well.

0

WH

William Hodgetts

Feefo Verified

Tipton

1 year ago

What William Hodgetts said about West Brom Building Society:

Very polite

Veryy good

0

Trusted Customer

Feefo Verified

1 year ago

Easy to access the customer service team.

0

AK

Alan Keast

Feefo Verified

Tamworth

1 year ago

What Alan Keast said about West Brom Building Society:

They are so helpful and the customer service is outstanding

0

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