What Patricia Drew said about West Brom Building Society:
Excellent service, staff are very friendly and helpful
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Trusted Customer
Feefo Verified
1 year ago
Simply the best
Excellent efficient service from my local branch as always. Staff always cheerful and gave time for customers to fully understand their requirements
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Trusted Customer
Feefo Verified
1 year ago
Good general advice for the purpose of my visit .
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Trusted Customer
Feefo Verified
1 year ago
Very good excellent service
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Trusted Customer
Feefo Verified
1 year ago
Enquiry
Advisor was very Knowledgeable and answered my questions without hesitation which is credit to her skills
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Trusted Customer
Feefo Verified
1 year ago
Review of the costs of paying off my Mortgage - and thinking of "Porting"
The people you speak to are always completely au fait with their product(s) and are always polite, personable and speak to you as if you were a friend rather than a client - a knowledgeable relative...
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Trusted Customer
Feefo Verified
1 year ago
customer service
customer adviser was very clear and informative. I do not hear very well and she adapted to that situation. When needed she consulted a colleague about a transfer into my ISA with you which she was...
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DF
David Fox
Feefo Verified
1 year ago
What David Fox said about West Brom Building Society:
The help I required was provided and more in an extremely pleasant manner
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Trusted Customer
Feefo Verified
1 year ago
Good Customer Service
Professional member of staff, polite and quick transaction over the counter.
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Trusted Customer
Feefo Verified
1 year ago
Problem solved but should not h ave happened1
The service I received was helpful. However, I should not have had to make contact. The reason for doing so was that I'd made an online account closure request, which had been accepted. ...
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Louise
West Brom Building Society
1 year ago
Thanks for your feedback and we’re sorry you received conflicting information about your transfer. I’ll share your feedback with the relevant team so the issue can be investigated. Thanks, Louise
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.