Tried twice to transfer money gfrom my account each time they told me that my bank details could not be entered to their system, no reason given, Had 2 go into branch to resolve this
Grace
West Brom Building Society
1 year ago
I'm sorry that you've reason to leave us this feedback, and I hope that you have now managed to complete your transfer request. If you remain dissatisfied, please don't hesitate to call our Customer Relations team on 0345 241 0607. Thank you for taking the time to leave us feedback - Grace.
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Trusted Customer
Feefo Verified
1 year ago
.
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Trusted Customer
Feefo Verified
1 year ago
good customer service.
helpful person when we rang with a query. prompt service and paperwork received after opening new accounts.
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Trusted Customer
Feefo Verified
1 year ago
Service was fast and quality
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MT
Mark Tyler
Feefo Verified
Kingswinford
1 year ago
What Mark Tyler said about West Brom Building Society:
Excellent experience
Excellent service. Very knowledgeable, professional and chatty
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Trusted Customer
Feefo Verified
1 year ago
service
good friendly service
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ST
Susan Taylor
Feefo Verified
Blackheath
1 year ago
What Susan Taylor said about West Brom Building Society:
Easy helpful and polite
A nice man helped me to move money easy done by him and received it today thankyou he was very polite and pleasent . They are all so nice passing the time of day and nothing is too much trouble. They...
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GH
Gillian Highley
Feefo Verified
Halifax
1 year ago
What Gillian Highley said about West Brom Building Society:
No problems. THank you. am only tranfering to have less postal accounts and more local investments.
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LS
Leonard Smith
Feefo Verified
Birmingham
1 year ago
What Leonard Smith said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.