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West Brom Building Society Reviews | Customer Service Reviews for https://www.feefo.com/reviews/west-bromwich-building-society | Feefo

6,614 out of 6,612 reviews

Trusted Customer

19 minutes ago

Date of purchase: 04/08/2025

Very friendly and helpful staff.

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Trusted Customer

1 hour ago

Date of purchase: 09/08/2025

Swift withdrawal

Polite staff, got what I needed, branch was clean and air con at a nice level

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Sandra Oakes

3 days ago

Date of purchase: 07/08/2025

What Sandra Oakes said about West Brom Building Society:

Awful

Awful I’ll be closing accounts next week

Grace

West Brom Building Society

3 hours ago

Hi Sandra. Thanks for your feedback. I'm going to contact you to discuss your experience further. -Grace.

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Trusted Customer

5 hours ago

Date of purchase: 09/08/2025

5 stars

Friendly and professional, and was able to assist with my query re getting a redemption statement.

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Trusted Customer

5 hours ago

Date of purchase: 08/08/2025

Very polite and informative.

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B Shpendi

London

5 hours ago

Date of purchase: 08/08/2025

What B Shpendi said about West Brom Building Society:

Mortgage matter

Very helpful, very friendly.

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Ronald Gilbert

Holt Heath, Worcester

14 hours ago

Date of purchase: 08/08/2025

What Ronald Gilbert said about West Brom Building Society:

Improving

Excellent staff. Very anxious to please. System slow to include answers. Best example was when I tried an initial deposit HSBC rejected me as not being recognised. When I rang HSBC my account number...

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Grace

West Brom Building Society

3 hours ago

Hi Ronald. We're grateful for your comments on how we can improve, I'll pass them on to the relevant team to review. Thanks -Grace.

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Trusted Customer

14 hours ago

Date of purchase: 09/08/2025

Great Customer Service and support.

I spoke to Annette, who guided me through the steps to get my PIN number. She patiently waited until I had found each step even though it was after 5.30 pm. Thank Annette for me please.

Grace

West Brom Building Society

3 hours ago

We appreciate you taking the time to leave us such lovely feedback about your experience with Annette, and that she was patient and able to guide you through the process of getting a PIN. I'll make sure your comment is shared with her. Thanks -Grace.

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Nicola Williams

Newtown

14 hours ago

Date of purchase: 08/08/2025

What Nicola Williams said about West Brom Building Society:

Lovely knowledgeable staff in Newtown

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Trusted Customer

17 hours ago

Date of purchase: 04/08/2025

Friendly, very helpful . A positive experience .

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About West Brom Building Society

At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.

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0345 241 3785

Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom