Volvo Car Insurance is no longer an active Feefo customer
Displaying all 432 reviews
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Claire
Feefo Verified
Worthing West Sussex
7 years ago
What Claire said about Volvo Car Insurance:
horrendous
I found the whole experience from start to finish appalling. I was involved in an accident where it was not my fault and the other person had no insurance.
Jaguar was the initial person who dealt...
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Anwen L
Volvo Car Insurance
7 years ago
We're very sorry to hear about your recent experience. This is not our usual standard of service and I have informed our Customer Experience Team who will look into this and contact you to discuss the issues you faced.
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AN
Anetta
Feefo Verified
7 years ago
What Anetta said about Volvo Car Insurance:
Not very professional
Lots of delays, solicitors not responding to our emails or phone calls
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Trusted Customer
Feefo Verified
7 years ago
The people I spoke and dealt with were all really good and helpful. The problem was that the workshop with whom we were all dealing were slow and unresponsive and impossible to reach by phone so the...
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CT
Christopher Thorn
Feefo Verified
Newbury
7 years ago
What Christopher Thorn said about Volvo Car Insurance:
Well I could not have been treated any better. The persons I spoke to although I was in shock and upset were very helpful, calming and now looking back handled my case efficiently. I expected a long...
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DH
Dino (Husband)
Feefo Verified
Kent
7 years ago
What Dino (Husband) said about Volvo Car Insurance:
The worst service I have ever received!
Out of hours service. ****! I after a hit and run incident, which we were victims all that could be done is pick our car up and take it to a secure location and not get us home! They could not...
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Anwen L
Volvo Car Insurance
7 years ago
Thank you for taking the time to review your recent experience. I have informed our Customer Experience Team who are going to look into the issues you faced and they will contact you soon to discuss. Thank you.
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GR
Graeme
Feefo Verified
Aberdeen
7 years ago
What Graeme said about Volvo Car Insurance:
Got there in the end good choice of repair workshop
It would of been 5 but maybe due to staff vacations or no insurance by third party it was difficult to contact someone who could make decisions
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AR
Arthur
Feefo Verified
Maidenhead, or SL6
7 years ago
What Arthur said about Volvo Car Insurance:
The best "telephone-based" business that I have had this year.
They were helpful and quick.
There were a surprising number of different people involved in different aspects of the event.
And I thought the heading of "Statement of Truth" was weird: who would...
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GE
Geoff
Feefo Verified
7 years ago
What Geoff said about Volvo Car Insurance:
Faultless service which makes me happy to reinsure again. I have been with Volvo Car Insurance, I think, for almost 20 years and haven't even had a Volvo for the last 10 years. That's how highly I...
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Trusted Customer
Feefo Verified
7 years ago
Was told that volvo do not know of you. Bye
Anwen L
Volvo Car Insurance
7 years ago
Many thanks for providing feedback. We will ensure this is followed up to find out why you were advised of this as clearly you are a valuable policy holder of ours. We apologise on this occasion our normal high level of service was not provided.
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TR
Trevor
Feefo Verified
Harrogate
7 years ago
What Trevor said about Volvo Car Insurance:
Hassel free
It was easy and straight forward. It took the hassle out of the accident for me which was very helpful.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
