Reminded me the insurance was due, Gave me a price and sorted it. Thanx
Ben
Muddy Paws
7 months ago
Thank you for your review.
We are here to help when you need us.
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Trusted Customer
Feefo Verified
8 months ago
Simply, The Best
Fabulous service from lovely people, helpful, obliging and caring, the rates are comparable to others, but you can't put a price on wonderful service.
Ben
Muddy Paws
7 months ago
Thank you very much for our 5* review.
We are so pleased you are happy with our service.
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ER
Edward Ransome
Feefo Verified
9 months ago
Ben
Muddy Paws
7 months ago
Thank you very much for our 5* review.
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Trusted Customer
Feefo Verified
10 months ago
Dexter’s insurance
The increase was more than expected but still represents reasonable value.
Dexter is three and having only made one very small claim I was surprised by the amount it had gone up.
Ben
Muddy Paws
10 months ago
Thank you for our 4* review.
We always aim to be as competitive as possible.
If we can help in anyway, please do let us know.
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Trusted Customer
Feefo Verified
10 months ago
Boarding pets
Took good care of my dog and was pleased with the facilities
Ben
Muddy Paws
10 months ago
Thank you for our 4* review.
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ZJ
Zoe Jones
Feefo Verified
London
10 months ago
What Zoe Jones said about Muddy Paws:
Very helpful and friendly
Very helpful and friendly
Ben
Muddy Paws
10 months ago
Thank you so much for our 5* review.
We are always here to help when you need us.
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JB
Jennifer Budd
Feefo Verified
Kent
10 months ago
What Jennifer Budd said about Muddy Paws:
Unexpected changes
Was inform that muddy paws has taken over from my previous insurance
But according to what I read even through I feel this is a continuation of my previous policies
I now believe there are waiting...
Read more
Ben
Muddy Paws
10 months ago
Hi There,
Thank you very much for your feedback.
Just to confirm, absolutely your policy will continue on from your previous policy and no, there will not be any waiting periods on your renewal policy. Any waiting periods will only apply to brand new policies that are starting for the first time. You will also have a 14 day cooling off period from your renewal date, in which you can cancel your policy with a full refund if you so wish.
I hope this above answers your questions however please reach out to the team if you have any further queries!
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KG
Kerri Greathurst
Feefo Verified
Hampshire
10 months ago
What Kerri Greathurst said about Muddy Paws:
Great Customer Service
Excellent Service, all enquires followed up straight away. great communication throughout the process. Thank you!
Ben
Muddy Paws
10 months ago
Thank you so much for our 5* review!
We are so thrilled to hear everything has gone as expected.
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Trusted Customer
Feefo Verified
10 months ago
I did not receive a renewal notification, the name change meant I had to investigate the charge on my bank statement and the price went up 12% for a 4 year old dog. Locked in due to lifetime policy,...
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Ben
Muddy Paws
10 months ago
Hi there
Thank you for your feedback which we will look look into. We will have issued you with your renewal invitation ahead of your renewal date on the email address provided by you during your initial application.
We will arrange for one of the team to contact you to make sure this is still the best email address to send any future correspondence to.
Kind regards
Muddy Paws Team
Trusted Customer
10 months ago
I have now found the renewal advice. I don’t read emails from organisations I don’t know about. You never know if clicking on it would instal a virus. You should have sent the email under your known name, vetsmedicover, then I might have read it. The price has still increased by 12% with no valid reason.
Ben
Muddy Paws
10 months ago
Hi
Thank you for confirming you received your renewal notification. We did also send an update via email when we changed our name to all customers notifying them of the new brand along with communications around next steps. This was sent from the previously known email address we used before to avoid these getting filtered by customers email platforms. This would have been sent to you in early December 2024 explaining the name change and next steps before your renewal date.
With regards to your premium increase, there are various factors that go into our pricing including the breed of your pet, the age, the area in which you live and previous claims history. We have also seen the average price of veterinary care increase substantially over the years but we do try to remain as competitive as possible. All renewals are subject to a 14 day cooling off period in the event any customer remained dissatisfied. Please feel free to contact the team on 0121 308 8685 who will be happy to assist further with any queries you may have.
Many thanks
The Muddy Paws Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
