I was contacted about the renewal. It contained all the relevant information I needed at a comparable industry price.
Ben
Muddy Paws
19 days ago
Thank you so much for your feedback
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Trusted Customer
Feefo Verified
2 months ago
Ben
Muddy Paws
2 months ago
Hi There,
We are sorry to hear you are not pleased with our service. Would you be able to provide us with some more information either via email at admin@muddypawsinsurance.co.uk or over the telephone on 0121 308 8685.
Kind regards
Muddy Paws Team
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Trusted Customer
Feefo Verified
2 months ago
Top Notch
First class service from first inquiry to first claim, efficient, polite and reasonable prices, what else do you need.
Ben
Muddy Paws
2 months ago
We are so pleased to hear your claim was dealt with so promptly. We are here to help if you need us again.
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Trusted Customer
Feefo Verified
5 months ago
Straightforward
Straightforward enough renewal. Annoying it goes up every year but have to accept inflation plus risk increase as dog get older
Ben
Muddy Paws
5 months ago
Thank you for your feedback.
We always try to keep our premiums as competitive as possible but if you ever have any queries, please do contact the team who will be happy to help.
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Trusted Customer
Feefo Verified
5 months ago
Conmen
I don’t rate them. £500 bill only got £214 back. I payed for the gold one, so I wouldn’t need to worry about it. Messed me about for weeks. Told me lies blamed the vet. Did everything to not pay...
Read more
Ben
Muddy Paws
5 months ago
Hi There
Thank you for your feedback which we take very seriously. Unfortunately, we are unable to cover any admin fees that are added to your invoice by your vets for submitting the claim on your behalf. We do have access to an online portal where you can submit any claims directly to us in the hope these fees can be avoided.
Your excess is payable for each condition within each policy period. We can see that this has been deducted in line with the policy terms however the £150 is only charged once in each year.
We hope this explains things further, but if you do have any other queries, please let us know.
Many thanks
MP Team
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Trusted Customer
Feefo Verified
6 months ago
Nice company to deal with
The staff are polite and helpful x ask questions about your pet and friendly x
Ben
Muddy Paws
5 months ago
Thank you for your kind words, we do always love to hear how your beloved pets are getting on.
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Trusted Customer
Feefo Verified
6 months ago
Coopers claim
Ease of the process and the help I received when I called
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
