Very quick and efficient service from asking for a claims form to paying ou...
Very quick and efficient service from asking for a claims form to paying out for a claim.
Francesca
Muddy Paws
9 years ago
Dear Francesca,
Thank you very much for leaving a review. We really appreciate it. Do follow our blog and social media so you can be up to date on any improvements we make to the policy. We really are always trying to improve our service and are glad to hear that claims were efficient. Reducing prices and ensuring our customers know they are getting value for money is our priority. Do get in touch if you have questions at your next renewal.
Took out lifetime cover& once dog got to 8 pre-existing conditions became excluded
Francesca
Muddy Paws
9 years ago
Thank you very much for your review and it was really interesting to talk to you, I will be contacting your vet about our insurance as he sounds great. If you have any problems or need anything in the future, please do contact us on admin@vetsmedicover.co.uk.
All the best,
Francesca
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Trusted Customer
Feefo Verified
9 years ago
Good service, no problems so far.
No problems so far. But not keen on them using the company Premium Credit when paying monthly as I have had problems in the past cancelling agreements with them.
Francesca
Muddy Paws
9 years ago
Sorry to hear about problems with Premium Credit, is that all sorted now? If you contact the office on admin@vetsmedicover.co.uk they will be more than happy to help!
Thanks very much for leaving feedback, it is appreciated and helps us to improve.
All the best,
Francesca
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
So far so good
Been insured 1.5yrs but never needed to claim so can't comment to much. Setting up insurance was easy an fast and on bank holidays/easter/xmas I get emails with emergency telephone numbers if I need...
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Francesca
Muddy Paws
9 years ago
Thank you so much for your feedback. We really appreciate it. Let us know if we can help you with anything by contacting admin@vetsmedicover.co.uk. All the best, Team VMC
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Trusted Customer
Feefo Verified
biggleswade
9 years ago
What Trusted Customer said about Muddy Paws:
I claimed for my 6mth old puppy who was diagnosed with parvovirus, my claim...
I claimed for my 6mth old puppy who was diagnosed with parvovirus, my claim was settled quickly and without fuss
Francesca
Muddy Paws
9 years ago
Thank you so much for your lovely feedback. We really appreciate it. Let us know if we can help you with anything. All the best, Team VMC
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Lovely and reliable
Easy to deal with and prompt payment to vets. Really helpful customer service
Francesca
Muddy Paws
9 years ago
Thank you so much for your lovely feedback. We really appreciate it. Let us know if we can help you with anything. All the best, Team VMC
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
