every year increases my price despite not having any claim, also when i sign it was different company name etc
Ben
Muddy Paws
3 months ago
Hi There,
Thank you for your feedback.
With a lifetime policy, your renewal premium is calculated to offer you a further year of insurance from your initial start date with us. This means you are covered for a longer period of time for any conditions you may need to claim for.
All of the documents and communications sent to you will highlight any changes to your terms or to the business itself. If you feel you have not received these correctly, please contact the team on 0121 308 8685 who will be able to make sure all of your details are up to date and happy to assist with any queries you may have.
Kind regards
MP Team
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Trusted Customer
Feefo Verified
3 months ago
Excellent insurance
Simple and easy to sign up, excellent service for the price
Ben
Muddy Paws
3 months ago
Thank you so much for our 5* review.
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Trusted Customer
Feefo Verified
10 months ago
Easy to deal with
Very easy to deal with, competitive quote,
Ben
Muddy Paws
10 months ago
Thank you for our 4* review.
We are pleased you found everything straight forward.
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AC
Annabel Cairns
Feefo Verified
4 months ago
Ben
Muddy Paws
4 months ago
Thank you for our 5* review
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Trusted Customer
Feefo Verified
4 months ago
Easy to deal with and competitive.
Ben
Muddy Paws
4 months ago
Thank you for your 5* review, we are here to help if you need us.
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Trusted Customer
Feefo Verified
4 months ago
Annual Policy Renewal
Friendly helpful and professional.
Ben
Muddy Paws
4 months ago
Thank you so much for our 5* review.
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TF
Trevor Fillingham
Feefo Verified
5 months ago
What Trevor Fillingham said about Muddy Paws:
Dachshunds are safe
Great product would recommend for any dachshund
Ben
Muddy Paws
5 months ago
Thank you so much for our 5* review.
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IH
Ivo Hesmondhalgh
Feefo Verified
GBR
7 months ago
What Ivo Hesmondhalgh said about Muddy Paws:
Very Poor Service
Very Poor. I have asked them to send me documents relating to my pet's insurance renewal and they haven't
Ben
Muddy Paws
7 months ago
Hi There
Thank you for your feedback.
We will arrange for one of the team to liaise with you directly to understand why your documents are not being received.
Kind regards
MP Team
IH
Ivo Hesmondhalgh
7 months ago
A director got in touch with me immediately after the review. The issue was discussed and then resolved. After a poor start, they came through with flying colours
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Trusted Customer
Feefo Verified
7 months ago
Renewal quote came by email 1 day before direct debit due to be collected. I thought with other insurances policies it was sent 4 weeks ahead of renewal date giving the customer time to compare...
Read more
Ben
Muddy Paws
7 months ago
Hi There
Thank you for your feedback.
We can confirm that your renewal invitation was sent to you 21 days prior to your policy documents when your policy renewed with us.
This will be labelled as renewal invitation in the subject line and was sent to the same email address we have on record. It may be that it has landed in your junk folder for some reason however we can confirm it was sent to you.
Please contact the team on the number below if you wish to discuss this further or if you are unable to locate the invite so we can confirm we have all of your correct details.
Kind regards
MP Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
