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UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

LQ

Lizzy Quinn

Feefo Verified

7 years ago

What Lizzy Quinn said about UnderTheDoormat:

Great

We were met by one of the team on arrival and given a tour of the accommodation, she was very helpful. Communication was great from start to finish with the Under the Doormat team.

Richard

UnderTheDoormat

6 years ago

Hi Lizzy, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi Lizzy, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Date of purchase: 26/02/2018

0

Trusted Customer

Feefo Verified

7 years ago

We only had one set of keys between three adults with different schedules. I was informed that it was impossible to have even just one more set. It created challenges for us. Seems like if the...

Product reviews

Date of purchase: 23/03/2018

0

Trusted Customer

Feefo Verified

7 years ago

gute Wohnung, gehört aber renoviert

Das Apartament war sauber, in einer ruhigen Gegend. Die Möbel sind schon abgenutzt und im Bad war die Spühlung kaputt.

Date of purchase: 18/03/2018

0

RE

Robert Eassom

Feefo Verified

7 years ago

What Robert Eassom said about UnderTheDoormat:

Quality service from start to finish

Richard

UnderTheDoormat

6 years ago

Hi Robert, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi Robert, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Date of purchase: 25/02/2018

0

Trusted Customer

Feefo Verified

7 years ago

Inflexible management

Check-in was horrendous. There was no flexibility in timing even tho we followed the rules when asking for earlier check in time. Really left a bad taste right at from the beginning.

Product reviews

Date of purchase: 31/03/2018

0

Trusted Customer

Feefo Verified

7 years ago

The process of getting and returning the key was difficult for international travellers arriving on the weekend. Luckily our daughter was in London, otherwise I am not sure how it could have worked....

Richard

UnderTheDoormat

7 years ago

Hi,

Thank you for your feedback. We are sorry to hear you did not have the experience we would love for all of our guests to enjoy. We are looking to improve and your feedback today helps us as a company grow day-by-day. We do hope you will stay in another of our homes again as we are certain we can give you the experience you deserve and the experience we want all of our guests to have. It was a pleasure welcoming you to London and we sincerely hope to see you again soon.

Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

7 years ago

Hi,

Thank you for you review, we are so glad to hear that you thought the homes was beautiful. It is one of our more traditional English vintage homes, and that is why the decorations and furniture were vintage to represent the traditional English feel. We apologise for the noise however we do have other amazing homes located around London and we sincerely hope to welcome you back to London to host you in another one of our amazing homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Date of purchase: 24/02/2017

0

Trusted Customer

Feefo Verified

7 years ago

Best experience!

As a parent of two young children age 5 and 7, I must admit that I had trepidations about our first international trip together. I cannot express enough gratitude to the entire UndertheDoormat team!...

Richard

UnderTheDoormat

7 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

7 years ago

Hi,

Thank you for leaving us a review. We are so glad to hear that you and your family had such a great experience as ensuring our guests have the best possible experience is behind everything we strive to achieve. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Date of purchase: 30/05/2017

0

KK

Kaiye Kaiye

Feefo Verified

7 years ago

What Kaiye Kaiye said about UnderTheDoormat:

The staff was very kind and patient to answer all of the questions.Impreesive stay and we would like to book with UnderTheDoormat when we come to visit London next time

Richard

UnderTheDoormat

7 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We would sincerely be very glad to welcome you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Date of purchase: 08/04/2017

0

AF

Andrew Frater

Feefo Verified

Blue Mts., Australia

7 years ago

What Andrew Frater said about UnderTheDoormat:

Great location, well appointed apartment and a very pleasant place to stay.

The apartment was excellently positioned and well appointed, a more efficient service on arrival (to grant us quicker access to the apartment) would have "upped" my rating to 5 Stars.

Richard

UnderTheDoormat

7 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

7 years ago

Hi,

Thank you for your feedback. We are so glad to hear that you enjoyed the location and the well appointed apartment as ensuring our guests have the best possible experience is behind everything we strive to achieve. We sincerely look forward to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Thanks again for the feedback and please do have an amazing day ahead!

Kind Regards,

UnderTheDoormat

Date of purchase: 15/07/2017

0

SS

Srikanth Srinivasan

Feefo Verified

7 years ago

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What Srikanth Srinivasan said about UnderTheDoormat:

Lovely local stay experience!

Lovely place, with location and amenities as advertised. Courteous and efficient service from the moment I booked, to the time we checked in and until we checked out. I'd recommend UnderTheDoormat...

Richard

UnderTheDoormat

7 years ago

Hi,

Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We would sincerely be very glad to welcoming you to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead!

Kind Regards,

UnderTheDoormat Team

Product reviews

Date of purchase: 30/06/2017

0

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