How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Suttons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,196 reviews

Wendy Young

Feefo Verified

GBR

1 day ago

What Wendy Young said about Suttons:

excellent

Product reviews

Date of purchase: 04/06/2026

Trusted Customer

Feefo Verified

1 day ago

Brilliant

Product reviews

Date of purchase: 03/06/2026

Trusted Customer

Feefo Verified

1 day ago

Good value plants

Prompt service. Plants received in a couple of days

Product reviews

Date of purchase: 16/06/2026

Trusted Customer

Feefo Verified

1 day ago

Two out of three for this trio

Suttons provide good service and plants usually arrive in good condition however on the odd occasion when plants are damaged, provided Suttons are notified immediately, they offer a replacement of...

Product reviews

Date of purchase: 05/06/2026

Trusted Customer

Feefo Verified

1 day ago

Very poor quality

Slow delivery but good response to my complaint

Product reviews

Date of purchase: 16/06/2026

John Young

Feefo Verified

GBR

1 day ago

What John Young said about Suttons:

Garden

Good service, plants looked in good condition.

Product reviews

Date of purchase: 16/06/2026

Judith Vicary

Feefo Verified

GBR

1 day ago

What Judith Vicary said about Suttons:

Colourful Celosia Brightening up a Little Corner

Easy to order. Plants received very promptly. Well packaged. Left in a safe place as requested. Good strong plants.

Product reviews

Date of purchase: 16/06/2026

JOHN FORSHAW

Feefo Verified

GBR

2 months ago

What JOHN FORSHAW said about Suttons:

Sweet pea plug plants

Delivery very good product in my oponion not fit for purpose. Description misleading

Naomi

Suttons

1 month ago

Thank you for taking the time to share your feedback regarding your order. It is very much appreciated and helps us to continue improving our service. We are grateful for your support and hope to be of service again in the future. Kind regards, Naomi, Suttons Customer Care.

JOHN FORSHAW

1 day ago

Your reply was totally unhelpful. Nevertheless, I managed to separate the seedlings. I then grew them on into, what I considered to be reasonably healthy plants onto a frame. The few, hardly any, flowers that were produced are not fragrant or fit to cut and use as cut flowers. I will never purchase anything from Suttons again. this is the worst customer service and quality I have ever recieved and yet you continue tio bombard me with promotional e-mails. it is impossible that you have not recieved other complaints about this totally unsatisfactory product and after service.

Product reviews

Naomi

Suttons

1 month ago

I’m sorry to hear that you were disappointed with the sweet peas sweet dreams mixed you received. These are supplied as young plug plants raised from seed, which can sometimes appear as clustered seedlings at this early stage of growth. They are intended to be separated carefully and potted on or planted out individually once they have developed a little further. I appreciate, however, that this wasn’t made clear and that the lack of growing instructions has caused frustration. We would expect this to be properly explained, and I’m sorry that it fell short on this occasion. Kind regards, Naomi, Suttons Customer Care.

Date of purchase: 20/03/2026

Paulette Smith

Feefo Verified

GBR

1 day ago

What Paulette Smith said about Suttons:

Great product

Great service, delivery prompt

Product reviews

Date of purchase: 16/06/2026

Robin

Feefo Verified

GBR

1 day ago

What Robin said about Suttons:

Very good delivery package

Cand very quickly, unable to open for a few days but appeared very heathy plants very impressed with packaging that was still damp

Product reviews

Date of purchase: 16/06/2026

Not received a review invite?

Broccoli Sprouting Summer Purple - Seeds

View all media (7)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Suttons Reviews

Garden Gear - Tomato Growing SupportMore reviews of this product (8)View product websiteMy tomatoes are supported at last.

Lettuce Salad Bowl - SeedsMore reviews of this product (13)View product websiteLovely cut and come again lettuce. Just what needed as I'm the only one who eats it.

Aubergine Scorpio GraftedMore reviews of this product (97)View product website

Tomato Blue Berries Heirloom CherryMore reviews of this product (3)View product website

Petunia Easy Wave Ultimate MixedMore reviews of this product (119)View product websiteGood strong plants received in a couple of days. Well packaged.

Garden Gear - Heavy Duty Metal Border EdgingMore reviews of this product (3)View product websiteThe metal edging is good for the price. Not as thick as Everedge products but meets our needs, edging between end of paving slabs to prevent soil from the flower beds falling onto the patio.

Penstemon Pensham TrioMore reviews of this product (94)View product websiteI potted the 3 penstemons into pots with good compost. The purple penstemon variety Czar and only one of the other two is growing well. Neither has yet flowered. It’s somewhat disappointing but time...Read more

Fuchsia Snowcap HardyMore reviews of this product (2)View product websiteArrived in a smaller pot than advertised The plant was weedy and very wilted I contacted Suttons and a full refund was given , but very disappointing as I had waited many weeks for what I thought...Read more

Geranium Best Red F1More reviews of this product (1,047)View product websiteAll arrived looking good. Now planted and continue to grow.

Celosia First Flame MixMore reviews of this product (10)View product websiteGood strong plants, but struggling a bit in the heat, even though in well drained soil and watered regularly. Would purchase again.

Sweet Pea Sweet Dreams MixedMore reviews of this product (80)View product websiteThese sweet peas were supplied in inseperable clumps. The description implied that they were supplied as plants but they were purely sprouted seeds and no insttuctions for how they should be grown...Read more

Garden Gear - 492L Heavy Duty Storage BoxMore reviews of this product (1)View product websiteGreat heavy duty box. Can now store ALL the cushions etc from the garden. No need for the loft. My daughter and I managed to put it together and I have to say, it looks good as well.

Begonia Majestic Apricot Shades MixMore reviews of this product (20)View product websitePlanted recently so can’t comment on flowers yet, but very impressed with health and state of plug plants after their very good packaging

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?