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Suttons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,161 reviews

Nichola Clifton

Feefo Verified

7 hours ago

What Nichola Clifton said about Suttons:

Recent order and delivery.

Normally plants arrive well packaged and grow well. 2/3rd arrived damaged and didn’t survive. Not sure I’ll buy the tomato’s again, which is a shame as these were on a great offer.

Product reviews

Date of purchase: 10/06/2026

Trusted Customer

Feefo Verified

8 hours ago

Three healthy large dahlias!!

Happy with my order , three large dahlia plants , all healthy with no breakages!! Delivery was good to , would certainly buy again !!

Product reviews

Date of purchase: 12/06/2026

Linda McGuigan

Feefo Verified

GBR

9 hours ago

What Linda McGuigan said about Suttons:

Good service, hoping it grows well!

Delivered quickly. Well wrapped/packed.

Product reviews

Date of purchase: 31/05/2026

Trusted Customer

Feefo Verified

9 hours ago

Shocking disappointing

I received £4 refund for a whole order that was perished . Not only the cost but the wait time and inconvenience Always ordered from suttons - never again

Product reviews

Date of purchase: 11/06/2026

Trusted Customer

Feefo Verified

12 hours ago

Do not buy from this company they do not care about you no refunds offered

Typical response from Sutton’s they take no responsibility for the product that they sell they just take your money and don’t care about the customer.. No point phoning because nobody answers the...

Product reviews

Samie

Suttons

12 hours ago

Thank you for your feedback. We are very sorry to hear that your Petunia ‘Orchid-Flowered Mixed F1’ plants arrived in poor condition and that some were damaged during transit. We understand how disappointing this must have been, especially after waiting for your delivery and taking the time to try and save the plants that could be recovered. We appreciate your comments regarding the packaging and handling, and we will share your feedback with the relevant teams to help us improve our service. Kind regards, Samie Suttons Customer Care

Trusted Customer

12 hours ago

Typical response from Sutton’s they take your money send poor quality product And no offer of a refund do not buy from this company

Date of purchase: 03/05/2026

Trusted Customer

Feefo Verified

15 hours ago

Suttons Quality

Have dealt with Suttons before and have always found their plants of good quality. The only issue might be if delivery is delayed by the Courier but Suttons Customer Service is always good.

Product reviews

Date of purchase: 14/06/2026

Trusted Customer

Feefo Verified

21 hours ago

Excellent plants

The ordering process was simple and our plants arrived in good condition.

Product reviews

Date of purchase: 11/06/2026

Peter Donnelly

Feefo Verified

1 day ago

What Peter Donnelly said about Suttons:

Always five star service

I have been a customer of suttone for more years than I care to mention. That in and of itself should be sufficient to show the trust I have in them. Products are always first rate and prices...

Product reviews

Date of purchase: 04/06/2026

Trusted Customer

Feefo Verified

2 months ago

Not Good.

Delivered late, and i don't think i am going to get deceng flowers from them, very dissapointing.

Naomi

Suttons

27 days ago

We are sorry to hear that your order was delivered later than expected and that the plants did not meet your expectations. We understand how disappointing this must have been. We really value you taking the time to share your comments, as they are important in helping us maintain and improve the quality of both our products and service. Please be assured your feedback has been noted and will be passed on to the relevant teams for review. Kindest regards, Naomi, Suttons Customer Care

Trusted Customer

27 days ago

Extremely dissapointing , a complete waste of money and time, I will never purchase again as these tiny plug plants didn't look good and didn’t produce anything.

Tommy

Suttons

6 days ago

Thank you for taking the time to leave your review. We're very sorry to hear how disappointed you were with your plants and that they failed to perform as expected. This is certainly not the experience we want for our customers. I've emailed you directly so we can look into this further and ensure the matter is resolved. Kind regards, Tommy Suttons Customer Care

Trusted Customer

1 day ago

Thank you for your email and trying to sort things out Tommy.

Product reviews

Naomi

Suttons

27 days ago

Please accept our sincere apologies for the delay in the delivery of your Summer Basket Collection plants. We understand how important it is for them to arrive in good time, and we are sorry for any inconvenience this may have caused. We hope that by now they are settling in well, thriving, and beginning to provide a lovely display in your garden. We would also like to thank you for taking the time to leave a review, as your feedback is greatly appreciated and helps us continue to improve our service. Kindest regards, Naomi, Suttons Customer Care

Date of purchase: 31/03/2026

Trusted Customer

Feefo Verified

1 day ago

Healthy Plants

Good

Product reviews

Date of purchase: 11/06/2026

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Broccoli Sprouting Summer Purple - Seeds

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Suttons Reviews

Tomato Tropic PearlMore reviews of this product (2)View product websiteNot damaged on arrival but can’t comment on flavour as not fruited yet

Sweet Pepper Lila PurpleMore reviews of this product (1)View product websiteArrived well and planted, growing nicely

Tomato Tiny Temptations YellowMore reviews of this product (4)View product websiteArrived well, growing well

Sweet Pepper Super Snack OrangeMore reviews of this product (3)View product websiteArrived well, growing nicely in Polytunnel

Watermelon Patio SweetieMore reviews of this product (1)View product websiteDamaged on arrival and didn’t survive more than a day

Sweet Pepper ShadowMore reviews of this product (4)View product websiteArrived well and growing nicely in Polytunnel

Melon Honey Drops DaraMore reviews of this product (3)View product websitePlant was extremely damaged when it arrived and didn’t survive more than 1 day. Disappointed as it wasn’t the only damaged item.

Tomato Honey ManukaMore reviews of this product (3)View product websiteDamaged on arrival and didn’t survive more than a day

Tomato Sweet MillionMore reviews of this product (39)View product websiteDamaged on arrival and didn’t survive.

Tomato Purple Bumblebee Heirloom CherryMore reviews of this product (3)View product websiteArrived well and planted / growing well

Tomato Lucky Tiger Heirloom CherryMore reviews of this product (2)View product websiteArrived damaged and didn’t survive.

Dahlia Showstopper TrioMore reviews of this product (16)View product websiteThree healthy large plants , packed well with no breakages !!

Sunflower SunBelievabletrade Brown Eyed GirlMore reviews of this product (174)View product websiteHealthy and starting to grow a little. Early days yet but looking positive.

Chilli Pepper Santa Fe GrandeMore reviews of this product (2)View product websiteI ordered chilli peppers , tomatoes , aubergines cucumbers and courgettes and I’ll admit it was delivered during the hot weather week but nevertheless they were all wilted and brown . I had waited...Read more

Sweet Pepper ShadowMore reviews of this product (4)View product websiteI ordered chilli peppers , tomatoes , aubergines cucumbers and courgettes and I’ll admit it was delivered during the hot weather week but nevertheless they were all wilted and brown . I had waited...Read more

Cucumber Quick SnackMore reviews of this product (12)View product websiteI ordered chilli peppers , tomatoes , aubergines cucumbers and courgettes and I’ll admit it was delivered during the hot weather week but nevertheless they were all wilted and brown . I had waited...Read more

Aubergine Lilac WandMore reviews of this product (2)View product websiteI ordered chilli peppers , tomatoes , aubergines cucumbers and courgettes and I’ll admit it was delivered during the hot weather week but nevertheless they were all wilted and brown . I had waited...Read more

Tomato Sweet MillionMore reviews of this product (39)View product websiteI ordered chilli peppers , tomatoes , aubergines cucumbers and courgettes and I’ll admit it was delivered during the hot weather week but nevertheless they were all wilted and brown . I had waited...Read more

Tomato Meltaway F1More reviews of this product (9)View product websiteI ordered chilli peppers , tomatoes , aubergines cucumbers and courgettes and I’ll admit it was delivered during the hot weather week but nevertheless they were all wilted and brown . I had waited...Read more

Tomato VerandaMore reviews of this product (22)View product websiteI ordered chilli peppers , tomatoes , aubergines cucumbers and courgettes and I’ll admit it was delivered during the hot weather week but nevertheless they were all wilted and brown . I had waited...Read more

Cosmos Sonata Dwarf Mix - SeedsMore reviews of this product (40)View product website3 plants grew from the whole packet and didn’t get any taller than 3 inches and died off for no apparent reason Shocking

Courgette Sure ThingMore reviews of this product (45)View product websiteI ordered chilli peppers , tomatoes , aubergines cucumbers and courgettes and I’ll admit it was delivered during the hot weather week but nevertheless they were all wilted and brown . I had waited...Read more

Petunia Orchid-Flowered Mixed F1More reviews of this product (67)View product websiteVery badly packaged. A lot were dead due lack of water because of being in the post along time due bad packaging and bad handling a lot were broken I salvaged a few And will not be buying anything...Read more

Chilli Pepper Basket of Fire F1More reviews of this product (9)View product websiteI've had this item in a previous year and was astounded at how prolific it was ~ never seen so many fruits. Last year they were grown totally indoors on our bedroom window ledges. This year I've...Read more

Tomato Meltaway F1More reviews of this product (9)View product websiteAll three plants are growing very well and of course a lot of canbe put down to the excellent weather we are having. Also the plants arrived in great condition. They are flowering as i write this,...Read more

Clematis MochiMore reviews of this product (2)View product websiteWe ordered 3 plants, one for ourselves and 2 as gifts. They arrived well packaged and looking healthy. Ours is now growing on well and one of the flowers has opened and it is beautiful. We are...Read more

Lupin polyphyllus Legendary TrioMore reviews of this product (9)View product websiteI dont have a garden but a patio, with a small east facing strip of a border in front of a dividing wall. Consequently, I have to be choosy about what I plant there. I plant perennials for year round...Read more

Summer Basket CollectionMore reviews of this product (97)View product websiteBought it and it was delivered late and paid for the treatment they give their plug plants but don't look very good i will be very surprised if i get decent hanging baskets this year. Looks like i...Read more

Antirrhinum Double Shot MixedMore reviews of this product (12)View product websiteArrived promptly, well packaged and healthy. They’re in the garden in full bloom now.

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