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Suttons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/suttons | Feefo

23,220 out of 23,213 reviews

Roger

Feefo Verified

GBR

5 hours ago

What Roger said about Suttons:

Delivery on time

Product reviews

Date of purchase: 27/04/2026

Trusted Customer

Feefo Verified

5 hours ago

Excellent service

The plants arrive quickly and in good condition. Website is easy to use and have plenty of variety. Recommend

Product reviews

Date of purchase: 03/04/2026

victoria parnell

Feefo Verified

6 hours ago

What victoria parnell said about Suttons:

Not received what i paid for ! Very poor customer service!

Very poor customer service. Lying about pot size even with photo evidence.

Product reviews

Date of purchase: 27/04/2026

Trusted Customer

Feefo Verified

6 hours ago

Amazing service and I’ve been kept informed of delivery

Product reviews

Date of purchase: 26/04/2026

Trusted Customer

Feefo Verified

6 hours ago

The problem is with delivery damage, not Suttons per se.

Online order. No need to contact Customer Service.

Product reviews

Date of purchase: 27/04/2026

Jackie Aitken

Feefo Verified

GBR

28 days ago

What Jackie Aitken said about Suttons:

Poor packaging = damaged plants

Poor packaging, dead plants, no reply, still waiting for my refund

Naomi

Suttons

7 hours ago

I am very sorry to hear that the plants have not performed as expected. We have now taken action to resolve the issue, and you should receive a confirmation email shortly with the details. Thank you for bringing this to our attention, and we appreciate your patience while we put things right. Kind regards, Naomi, Suttons Customer Care.

Jackie Aitken

7 hours ago

Some damaged plants have been refunded but only those of which I took photos.

Product reviews

Naomi

Suttons

7 hours ago

I’m very sorry to hear about the condition in which your Suttons order arrived and the significant loss of plants you’ve experienced. This is clearly not the standard we aim for, and I appreciate how disappointing it must be after placing such a large order. I have taken the relevant steps to resolve this issue and apologise for any disappointment. Kind regards, Naomi, Suttons Customer Care.

Date of purchase: 30/03/2026

Trusted Customer

Feefo Verified

7 hours ago

still waiting for a response

Product reviews

Date of purchase: 26/04/2026

Trusted Customer

Feefo Verified

7 hours ago

Growers choice

Patchy

Product reviews

Date of purchase: 27/04/2026

Trusted Customer

Feefo Verified

7 hours ago

Great value

Very professional as usual!!.have purchased plants over a number of years...never a problem

Product reviews

Date of purchase: 14/03/2026

Trusted Customer

Feefo Verified

7 hours ago

Not impressed

Order picking wholly unacceptable (wrong plants delivered. Quality of plants seems poor so far. Customer Service team excellent, however.

Product reviews

Date of purchase: 27/04/2026

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Broccoli Sprouting Summer Purple - Seeds

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Suttons Reviews

Perfect Perennial CollectionMore reviews of this product (321)View product websiteArrived in 2 days packed nicely and un damaged (until postman crammed them though the letterbox) repotted looking good. Would buy again.

Strawberry Cambridge Favourite Mid SeasonMore reviews of this product (128)View product websiteThe strawberries are flowering lovely, hopefully they'll produce some fruit, I know I can't expect too much in the first year as they need to establish but all in all it's looking positive.

Clematis armandiiMore reviews of this product (6)View product websiteSold as a 2 litre pot but both came in half litre pots!! Customer services continue to lie and try to tell me it is what it says it is. But it clearly is not! Wont be buying from here again !

Clematis viticella Polish SpiritMore reviews of this product (1)View product website

Clematis CharmaineMore reviews of this product (1)View product websiteSupposed to be 2 litre pots but came in half litre pots. Customer services continue to lie about it and i cant get anywhere with them so wont be buying again from here.

Begonia x tuberhybrida Apricot Shades Improved F1More reviews of this product (909)View product websiteI’ve ordered quite a few times from Suttons and I’ve never been disappointed, the flowers bloom for ages, they keep me updated and it’s fast delivery

Busy Lizzie Beacon Raspberry Sundae MixedMore reviews of this product (18)View product websitePlants package was pushed HARD through the letter box which has a strong spring and 8 of the 60 plants were damaged. The remainder were ok and growing well.

Perennial Super Saver CollectionMore reviews of this product (25)View product websitePlants personally handed over by delivery man and all good.

Cosmos Sonata Dwarf Mix - SeedsMore reviews of this product (38)View product websiteSeeds arrived in good condition and in a timely manner

Begonia x tuberhybrida Apricot Shades Improved F1More reviews of this product (909)View product websiteArrived in poor condition and died within 2 days

Blueberry Growers ChoiceMore reviews of this product (59)View product websiteThe 3 that arrived were not rooted in their pot and were tiny- in a very bad condition. They had no labels! I complained and replacements were sent, very slightly better quality but how infuriating...Read more

Cauliflower Romanesco Veronica - SeedsMore reviews of this product (3)View product website

Strawberry Full Season CollectionMore reviews of this product (456)View product websiteExcellent service!! Strong planlets!! Growing well!!

Agapanthus DonauMore reviews of this product (14)View product website

Hollyhock Chaters Double MixedMore reviews of this product (38)View product websiteThe original order didn't arrive. When the replacement arrived, so far only two of the six bare rooted plants are sowing any signs of life.

Agapanthus Queen Of The OceanMore reviews of this product (26)View product websiteThese plants never arrived. I received someone else's order, and presumably they received mine. Although I was allowed to keep the order I did receive, and got a full refund, by the time the delivery...Read more

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