Suttons Reviews

I am very sorry to hear about the poor experience you have had with your Penstemon Ice Cream Collection plants. This is certainly not the level of service we aim to provide, and I appreciate you bringing this to our attention. Please be assured that we will look into this matter and take the necessary steps to resolve it for you. You should receive an email confirmation shortly outlining the action we have taken. Your comments will also be passed on to the relevant team so that they can investigate further and help prevent a recurrence of these issues. Thank you for your patience while we put things right. Kindest regards, Naomi, Suttons Customer Care.

Please accept our sincere apologies for the issues you experienced with the delivery of your order. We understand how disappointing it must have been to see your parcel handled in this way. We did respond to your previous email and requested photographs of the Begonia Apricot plants, as the doorbell camera footage unfortunately cut out before the point where the parcel was seen being thrown by the driver. The images would have helped us to assess the condition of the plants and look into this matter further. We hope that the plants have since recovered and are now growing well. We appreciate you taking the time to share your feedback with us, as it helps us to address concerns with our delivery partners and improve the service we provide. Thank you again for bringing this to our attention. Kindest regards, Naomi, Suttons Customer Care.

We are disappointed to hear your feedback and are sorry that your plants did not arrive in the condition you were expecting. We understand how frustrating it is when you're looking forward to planting them and they do not arrive in healthy condition. Your comments are important to us, and we have taken them on board. Our Customer Care team has been in touch with you directly to address your concerns, and we hope we have been able to resolve the matter to your satisfaction. Kind regards, Dylan Customer Care.

Thank you for your updated review. We have resolved this issue for you and hope you are pleased with our actions. Naomi, Suttons Customer Care.

Thank you for taking the time to leave your review. We are sorry to hear that you did not receive the mix of Nurseryman's Choice Summer Annual plants you were expecting and apologise for any disappointment this may have caused. We appreciate your feedback, as it helps us to continually improve our products and service. We hope your plants grow well and bring you plenty of enjoyment throughout the season. Kindest regards, Naomi, Suttons Customer Care.

I’m sorry to hear that the Deutzia Kalmiiflorra plant you received was not of the quality you expected. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Kindest regards, Naomi, Suttons Customer Care.

I am very sorry that three of the Jasminum Officinale plants in your order arrived in such poor condition. Thank you for letting us know, and I'm pleased to hear that your refund has now been processed. We appreciate your feedback and will ensure your comments are shared with our quality team, as we strive to supply all of our plants in excellent condition. We hope this experience won't discourage you from shopping with Suttons again, and we look forward to providing you with a much better experience in the future. Kindest regards, Naomi, Suttons Customer Care.

Thank you for taking the time to leave a review. We really value your feedback for the Euonymus Harlequin, as it helps us to improve our products and service. We appreciate you sharing your experience with us. Kindest regards, Naomi, Suttons Customer Care.

Thank you for taking the time to leave a feedback. We really value your review for the Spiraea Sparkling Champagne plant, as it helps us to improve our products and service. We appreciate you sharing your experience with us. Kindest regards, Naomi, Suttons Customer Care.

Thank you for your feedback. We’re pleased to hear that your Sedum takesimense ‘Atlantis’ arrived with a healthy-looking root system. We hope it settles in well and continues to grow strongly, providing you with a beautiful display in your garden. Kind regards, Sarah Suttons Customer Care

Thank you for your lovely feedback. We’re delighted to hear that your Geranium pratense ‘Double Jewel’ plants arrived in good condition and that you are pleased with them. We hope they continue to thrive and provide you with a beautiful display in your garden. Kind regards, Sarah Suttons Customer Care

Thank you for your feedback. We’re pleased to hear that your Geranium pratense ‘Plenum Violaceum’ arrived with healthy-looking roots. We hope it establishes well and continues to develop strongly, rewarding you with a beautiful display as it grows. Kind regards, Sarah Suttons Customer Care

Thank you for your feedback. We’re pleased to hear that your Geranium pratense ‘Plenum Caeruleum’ arrived with good-looking roots. We hope it establishes well and grows into a beautiful addition to your garden. Kind regards, Sarah Suttons Customer Care

Thank you for your feedback. We’re pleased to hear that your Geranium pratense ‘Summer Skies’ arrived with healthy-looking roots. We hope it establishes well and continues to grow strongly, providing you with a lovely display in your garden. Kind regards, Sarah Suttons Customer Care

Thank you for your lovely feedback. We are delighted to hear that your Coral Falls basket is flourishing and already providing such a great display. It is wonderful to know that you were pleased with the quality of the plant, the packaging, delivery service, and the value for money. Thank you for recommending this product. We really appreciate your kind words and hope you continue to enjoy your beautiful basket throughout the season. Heather Suttons Customer Services

Thank you for your lovely feedback. We are delighted to hear that your baskets arrived promptly and have quickly flourished into a beautiful display of flowers. It is wonderful to know that your begonias have been admired and that you are pleased with the quality of your plants. Thank you for your recommendation, it is greatly appreciated. Heather Suttons Customer Services