Suttons Reviews

Good afternoon Dorothy, thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience! We are so happy that we were able provide you with an excellent experience and would like to thank you for you custom. We hope you’ll visit us again soon. Have a wonderful day!

Thank you for taking a moment to share your experience with us Clare. We’re proud to deliver great value and quality to our customers and ensure to dispatch our plug plants at the best, optimal time to ensure they are received in a healthy condition ready for potting on. Our plug plants are packaged to avoid damage from transit, but sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. We are sorry to hear that a selection of the plants did not arrive in the condition we would expect. Please contact our Customer Care team directly to discuss your experience further and they will be able to offer a resolution to you.

Thank you for taking a moment to share your experience with us Colin. We’re proud to deliver great value and quality to our customers and ensure to dispatch our plug plants at the best, optimal time to ensure they are received in a healthy condition ready for potting on. Our plug plants are packaged in this way to avoid damage from transit, but sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. As confirmed by your comments, it appears the delivery driver did not handle the parcel with care as advised and sadly this affected the health of your plants. We apologise that your plants did not arrive in the condition we would expect and hope you‘ll give us chance to prove ourselves. Please contact our Customer Care team directly to discuss your experience further and they will be able to offer a resolution to you.

Good morning, thank you for your feedback. I am sorry to hear that your plants were affected by longer transit times. Our plants are all grown with the utmost care and to the highest quality standards to be sent to you at the best stage of development for travelling and for you to grow on successfully. Our plug plants are packaged to avoid damage from transit, but sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. We kindly ask that you to monitor the condition of your plants and allow the plants time to recover as we do dispatch them in prime health, our plug plants will usually perk up after a week or so with light and water. If they do not recover, please contact our customer care team again to discuss a resolution.

Thank you for your review. We are sorry to hear that you were disappointed with the length of time in transit for your geraniums. We trust our couriers to deliver our plants within 48 hours of despatch and we apologise if this was not the case. If you are ever concerned with the condition on plugs on arrival if you contact our Customer Service Team direct they will look to resolve any issues for you. Kind Regards, Amy, Suttons Customer Care

Thank you for your feedback reply. We apologise that your order was held up in the courier network and this has been reported. We aim to dispatch out plants in the best possible health to help ensure they have the best chances of survival after the affects of transit. We always want to hear from our customers if any problems occur with their products as soon as possible so we can assist and ensure you are satisfied with your order rather than leave you disappointed.

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!

Thank you for taking the time to provide us with your feedback. We are so sorry to hear that you are not happy with the quality of plants received on this occasion, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is very important to us, and we always want to ensure our customers are happy with their order. We always want to hear from our customers if any problems occur with their products as soon as possible so we can assist and ensure you are satisfied with your order rather than leave you disappointed. We have messaged you privately to discuss your feedback further.

Wow! Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!

Good afternoon Mary, thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience! We are so happy that we were able provide you with a great experience and thank you for you custom. We hope you will use us again in the future for your gardening needs.

Thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience! We are so happy that we were able provide you with an excellent experience and would like to thank you for you custom. We hope you’ll visit us again soon. Have a wonderful day!