Suttons Reviews

Thank you for five stars Anne! We are delighted that your order arrived safely and to hear that you are pleased with our service and your new plants. Thank you for taking the time to provide us with your feedback, it truly means the world to us! It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!

Good afternoon, thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience! Our plants are all grown with the utmost care and to the highest quality standards to be sent to you at the best stage of development for travelling and for you to grown on successfully. We are so happy that we were able provide you with an excellent experience and would like to thank you for you custom. We hope you’ll visit us again soon. Have a wonderful day!

Thank you for your review. We are sorry that your plants were delayed, live products sometimes take longer to reach the optimal condition than originally anticipated and we apologise that your plants were received later than expected. We hope that after recovering from transit and a good watering your plants begin to thrive but if you have further concerns if you contact our Customer Service Team direct they can look into things for you. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. We are pleased to hear that you were happy with the quality of the plants received and that they arrived as expected. We look forward to your repeat custom. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. Unfortunately live products sometimes don't perform as originally expected and in order to ensure that plants are sent out in the optimal condition we do have to delay some of our products and we are sorry for any inconvenience this may cause. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. We do apologise that you were disappointed with the plants received and that they were not up to our normal standard after spending too long in transit. We have emailed you direct in order to resolve this for you. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. We try to ensure that all our plants arrive in pristine condition and we are sorry to hear if this is not the case. If you do ever have concerns with the condition of plants on arrival if you contact our customer service team direct they will try and resolve any issues for you. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. We are sorry to hear that the plants arrived in such poor condition, this is not how we would expect our customers to receive their plants and we can only apologise. We can see that replacements have been arranged by our experienced Customer Service Team but we do apologise for the inconvenience caused. Kind Regards, Amy, Suttons Customer Care

Hi Tom, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for in a timely manner. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you and your review means a lot to us and lets us know we’re on the right track! We hope you’ll visit us again soon.

Hi Carol, thank you for taking the time to provide us with your feedback, it truly means the world to us! We are so happy that we were able provide you with an excellent ordering experience with excellent service. We thank you for you custom and hope you will use us again in the future for your gardening needs.