Suttons Reviews

We are so sorry to hear that you are not happy with the quality of plants received on this occasion, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is one of the most important things we strive for, and we always want to ensure our customers are happy with their order. Please contact our customer care team directly via phone, email or our website regarding your disappointment and they will be happy to assist you with a resolution.

We understand it is difficult to review plants until they have grown. We would love to hear back from you once your plants have established themselves. Thank you for taking the time to provide us with your feedback. We are delighted to hear these arrived safely and in good condition.

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and your plants arrived safely. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you for your review and recommendation. We hope you'll visit us again soon.

We are sorry to hear that your plants arrived in such poor condition, we expect all our customers to receive their plants in prime condition and it is disappointing when this isn't the case. We are unable to see any concerns raised on your account and we will email you direct in order to resolve this for you. Kind Regards, Amy, Suttons Customer Care

We sincerely apologise for the disappointment caused and hope you will give us another chance in the future.

We're very sorry to hear this, this is certainly not the condition we aim for orders to arrive in. Customer satisfaction is one of the most important things we strive for, and we always want to ensure our customers are happy with their order. We always want to hear from our customers if any problems occur with their products and have a lovely customer service team who are always happy to assist. If you have issues with the condition of a product on arrival, please contact our customer services team directly via phone or email and they will be happy to help you with a resolution.

We are sorry to hear this. Our plants are carefully prepared to give them the best chance of survival through transit. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants even if some damage was sustained. If, however, your plants do not perform as you expect or recover from transit, please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

Thank you for taking the time to provide us with your feedback, it truly means the world to us! We are so happy that we were able provide you with an excellent ordering experience with excellent service. We thank you for you custom and hope you will use us again in the future for your gardening needs.

Good afternoon Sharon, thank you for taking the time to provide us with your feedback. We hope you’ll visit us again soon. Have a wonderful day!

Thank you for taking the time to provide us with your feedback Carol, it truly means the world to us! We are so happy that we were able provide you with an excellent ordering experience with excellent service. We thank you for you custom and recommendation. We hope you will use us again in the future for your gardening needs.

Good afternoon Yvonne, thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience! We are so happy that we were able provide you with an excellent experience and would like to thank you for you custom. We hope you’ll visit us again soon. Have a wonderful day!